Summary
Work History
Education
Skills
Languages
Timeline
Generic

Gurkaran Singh

Costumer support
Amritsar

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Service Executive

Octopus Tech
Amritsar
03.2024 - 07.2024
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Provided technical support when necessary to resolve complex problems.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Identified opportunities for process improvement within the customer service department.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Education

Senior Secondary Education - Non Medical

JAGAT JYOTI SENIOR SECONDARY SCHOOL
Amritsar
03-2020

10th -

SRI GURU HARKRISHAN PUBLIC SCHOOL BASANT AVENUE
Amritsar
05-2018

Skills

  • Customer Relationship Management
  • Customer Engagement
  • Customer Retention
  • Call Control
  • Customer queries
  • Complaint Handling
  • Employee Performance Management

Languages

Punjabi
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2

Timeline

Customer Service Executive

Octopus Tech
03.2024 - 07.2024

10th -

SRI GURU HARKRISHAN PUBLIC SCHOOL BASANT AVENUE

Senior Secondary Education - Non Medical

JAGAT JYOTI SENIOR SECONDARY SCHOOL
Gurkaran SinghCostumer support