Customer Service Executive
Octopus Tech
Amritsar
03.2024 - 07.2024
- Assisted customers with product returns or exchanges according to established guidelines.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Provided technical support when necessary to resolve complex problems.
- Processed orders accurately and efficiently in accordance with company policies.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
