Community Involvement
Gurkirat Grewal
Retail Manager
Regina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
2
2
Certificates
Work History
Assistant Store Manager (Food Manager)
Walmart Canada
Regina, SK
07.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained compliance with health code standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Store Manager (Merchandising Manager)
Walmart Canada
Yorkton, Sk
05.2021 - 07.2022
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Developed and implemented successful strategies to increase sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
Department Lead (Merchandising)
Walmart Canada
Regina, SK
01.2021 - 05.2021
- Communicated with managers of other departments to maintain transparency.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Supervised existing employees and recruited, interviewed and hired new ones.
- Set up displays and trained employees on current promotions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Fulfillment Department Manager
Walmart Canada
Regina, SK
03.2020 - 01.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Fulfillment Associate
Walmart Canada
Brampton, ON
09.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Financial Planning And Wealth Management - Finance, Banking And Accounting
Lambton College
North York, Toronto 09.2017 - 04.2019
Bachelor of Commerce - Commerce, Business Management, Accounting, Economics
Panjab University
Chandigarh, Punjab 07.2013 - 06.2016
Skills
Relationship building and management
Order management
POS systems operations
Goals and performance
Employee scheduling
Sales and marketing
Customer experience
Business development and planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Successfully Managed 6 departments simultaneously for more than a year.
- Supervised team of 70 staff members including 6 department managers.
Certification
Management Essentials
Interests
Writing
Fitness
Sports
Movies
Timeline
Assistant Store Manager (Food Manager)
Walmart Canada
07.2023 - Current
Fresh Food Basics
10-2022
Management Essentials
08-2021
Assistant Store Manager (Merchandising Manager)
Walmart Canada
05.2021 - 07.2022
Department Lead (Merchandising)
Walmart Canada
01.2021 - 05.2021
Fulfillment Department Manager
Walmart Canada
03.2020 - 01.2021
Financial Planning And Wealth Management - Finance, Banking And Accounting
Lambton College
09.2017 - 04.2019
Fulfillment Associate
Walmart Canada
09.2017 - 03.2020
Bachelor of Commerce - Commerce, Business Management, Accounting, Economics
Panjab University
07.2013 - 06.2016