Gurkirat Singh
JALANDHAR
Summary
Hardworking person with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Booking Supervisor
Indo Canadian Transport Company
Jalandhar
02.2020 - Current
- Provided customer service support to ensure satisfaction with booked services.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Performed administrative tasks related to invoicing, payments, refunds.
- Developed effective scheduling processes to achieve production objectives.
- Gathered employee and staff data to develop monthly work schedules.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Managed personnel schedules to keep shifts properly staffed.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Monitored cab drivers' locations via GPS tracking systems to ensure timely pickups and drop-offs.
- Supervised staff members who handled incoming calls from customers seeking taxi services.
- Conducted regular training sessions for new hires on proper procedures for dispatching cabs.
- Tracked mileage logs for each vehicle in order to identify maintenance needs or excessive fuel costs.
- Provided technical support to customers via telephone and email.
- Handle travel agents compliants , queries & payments.
- Processed invoices for payment using accounting software applications.
- Conducted data analysis and created reports to track progress against goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Manager
Hero Cycle
Chandigarh
07.2019 - 01.2021
- Supported departmental activities by providing clerical assistance.
- Coordinated meetings, conferences, travel arrangements.
- Prepared reports on various projects for management review.
- Ensured compliance with all applicable laws, regulations and standards.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Inspected the yarn for quality assurance purposes.
Cashier
Food Court
Singapore
10.2018 - 07.2019
- Checked expiration dates on food products before stocking shelves or selling them to customers.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Operated cash register efficiently to process payments from customers.
- Greeted customers, answered questions and provided general information regarding menu items.
- Balanced cash drawers at the beginning and end of shifts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
Education
Hospitality Managment - Global Tourism & Hospitality
KIngston School
Singapore01-2020
12th - ( Non-Medical )
JC DAV College
Dasuya03-2015
BHMCT - Hotel Management
DIPS Institute of Management & Technology Edu.
JalandharSkills
- Data Entry
- Schedule Management
- Staff Coordination
- Customer engagement and support
- Timesheet Management
- Customer service and support
- Customer Relationship Management
- Mail handling
- Attention to Detail
- Phone inquiries
- Technical Support
- Expense Reporting
- Strategic Planning
- Administrative Support
- Office Management
- Operations Management
- Marketing
- Staff Management
- Team Leadership
- Verbal and written communication
- Negotiation
- Lead Generation
- Sales management
- Call center strategy
- Microsoft Excel
- Data Collection
- Computer Skills
- Public Speaking
- Relationship Building
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Timeline
Booking Supervisor
Indo Canadian Transport Company
02.2020 - Current
Assistant Manager
Hero Cycle
07.2019 - 01.2021
Cashier
Food Court
10.2018 - 07.2019
Hospitality Managment - Global Tourism & Hospitality
KIngston School
12th - ( Non-Medical )
JC DAV College
BHMCT - Hotel Management
DIPS Institute of Management & Technology Edu.
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