Analyst
Monotype
5 2022 - 1 2024
- Liaised with internal associates and subject matter experts (Monotype Analysts) to address clients’ review inquiries:Actively communicated with internal team members and Monotype Analysts to gather insights and answers to client questions.
Ensured clients' inquiries were handled promptly and accurately by leveraging the expertise of subject matter experts.
Facilitated meetings and discussions to clarify complex contract terms and commercial issues.
- Developed a comprehensive understanding of contract and commercial terms, identifying their potential risks and benefits:Studied and analyzed a wide range of contract documents to gain a deep understanding of various terms and conditions.
Identified potential risks, such as unfavorable clauses or hidden costs, and benefits, such as advantageous pricing or favorable terms.
Provided clients with detailed assessments of their contracts, highlighting key areas for negotiation and improvement.
- Extracted and organized relevant commercial terms and pricing data from clients’ contracts into individual client-specific forms:Reviewed contracts meticulously to extract crucial commercial information, such as pricing, payment terms, and service levels.
Entered this data into client-specific forms and databases to ensure it was easily accessible and organized for future reference.
Ensured the accuracy and completeness of the extracted data, minimizing errors and discrepancies.
- Analyzed contract variations to identify standard and non-standard terms, offering strategic insights on terms that clients should negotiate:Compared clients' contracts against industry standards and benchmarks to identify deviations.
Highlighted non-standard terms that could be disadvantageous to clients and recommended strategies for negotiation.
Advised clients on best practices for contract negotiation to secure more favorable terms and conditions.
- Managed the creation of contract benchmarks, such as pricing, within Monotype systems, categorizing data based on vendor types to facilitate comparison and analysis:Collected and analyzed data on pricing and other contract terms from various vendors.
Created benchmarks that allowed clients to compare their contracts against industry standards and other vendors.
Organized this information within Monotype systems to enable easy access and analysis for future projects.
- Conducted thorough quality assurance testing on completed work to ensure adherence to high standards and accuracy:Reviewed completed forms, reports, and benchmarks for accuracy and consistency.
Implemented quality control measures to ensure that all outputs met the required standards.
Corrected any errors or discrepancies found during the quality assurance process.
- Ensured all Service Level Agreements (SLAs) were met, providing full support across a variety of requests to maintain client satisfaction and compliance:Monitored project timelines and deliverables to ensure compliance with SLAs.
Provided prompt and effective support for any client requests or issues.
Maintained high levels of client satisfaction by consistently meeting or exceeding SLA requirements.
- Supported periodic reporting and analysis on key performance and benchmarking metrics, delivering insights and recommendations to improve overall performance and client outcomes:Generated regular reports on key performance indicators (KPIs) and benchmarking metrics.
Analyzed data to identify trends, strengths, and areas for improvement.
Provided actionable recommendations to clients and internal teams to enhance performance and achieve better outcomes.
