Gurleen Kaur
Reservations Executive
Mumbai
Summary
Sharp and energetic travel agent, reservations manager successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Reservations Manager
Wildeykeys India
9 2023 - Current
- Answer incoming calls and emails from customers seeking to book reservations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provide customers with accurate information about availability, rates, and payment methods
- Calculated and reconciled monthly screening revenue in accordance with established corporate terms
- Managed over 70 Customer calls per day and increased the sales by 10%
- Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
Travel and Sales Consultant
Veena World Hospitality Pvt Ltd
03.2022 - 05.2023
- With passion for customer success and track record of exceeding sales targets
- Proficient in managing complex itineraries and providing exceptional customer service
- Seeking a new opportunity to utilize my skills and knowledge
- Co-ordinate with the clients and customizing the itineraries
- Taking bookings ahead for reservations and organizing the operations pre, post and on the tour
- Handling walk-in customers and assisting them with different destinations, hotels and flights reservations.
JR TRAVEL EXECUTIVE
Out Of Box Venture Holidays Box
07.2019 - 05.2021
- Itinerary Planning for Seychelles, Maldives, Mauritius, Bali, Thailand Iceland etc
- Coordinating with International Partners for reservation and other grievances
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
OPERATIONS INTERN
Riora Voyages
01.2018
- Itinerary Planning for Domestic destinations
- Maintaining excel.
Education
BBA - MARKETING MANAGEMENT
D.Y. PATIL UNIVERSITY
01.2020 - 05.2023
DIPLOMA - TRAVEL AND TOURSIM INDUSTRY
MUMBAI UNIVERSITY
01.2017 - 05.2019
Skills
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Timeline
Travel and Sales Consultant
Veena World Hospitality Pvt Ltd
03.2022 - 05.2023
BBA - MARKETING MANAGEMENT
D.Y. PATIL UNIVERSITY
01.2020 - 05.2023
JR TRAVEL EXECUTIVE
Out Of Box Venture Holidays Box
07.2019 - 05.2021
OPERATIONS INTERN
Riora Voyages
01.2018
DIPLOMA - TRAVEL AND TOURSIM INDUSTRY
MUMBAI UNIVERSITY
01.2017 - 05.2019
Reservations Manager
Wildeykeys India
9 2023 - Current
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