Summary
Overview
Work History
Education
Skills
Area Of Expertise
Accomplishments
Languages
References
Timeline
Generic

Gurleen Kaur

HALIFAX

Summary

Customer Service Manager with a warm and friendly outlook. Skilled at conflict resolution. Team builder who is acutely attentive to employee and Customer needs. Punctual problem solver and adept multitasker. A track record of providing effective solutions that produced immediate impact for the establishment and contributed to their long-term success as a member of the management team.

Overview

3
3
years of professional experience

Work History

LEAD CUSTOMER SERVICE MANAGER

WALMART
BEDFORD
01.2021 - Current
  • Supervise front-end staff
  • By providing effective training, paying attention to detail, and implementing empathy-based problem-solving methods, you can improve staff performance
  • Assist with the preparation of staff assessments
  • Provide professional and courteous resolution of conflict between employees and customers
  • Inventory and order business supplies
  • Responsible for billing and settling payment disputes
  • Admin tasks as needed including bookings, check-ins, answering phones, and responding to emails, and social media inquiries.

FRONT END LEAD MANAGER

HOME DEPOT
01.2021 - 01.2022
  • Supervised and trained front-end staff and resolved staff conflicts
  • Daily financial reporting
  • In charge of the database and staying on schedule
  • Point person for corporate client relations and reviewing guest feedback posted online
  • Worked with the marketing team on a campaign to increase NPS
  • Assisted accountant with accounting tasks
  • Handled in-person customer complaints.

Education

Post-Baccalaureate Diploma in Business Management -

Cape Breton University
05.2023

Bachelors in commerce -

Delhi University
05-2019

Skills

  • Budget management
  • Excellent listener
  • Friendly, courteous, & service oriented
  • Poised under pressure
  • Employee Scheduling
  • Recruiting & hiring talent
  • Quality assurance
  • Solid written & verbal communicator
  • Sales Support
  • Quality Assurance
  • Handling Escalations
  • Complaint resolution
  • Audit Support
  • Account Management

Area Of Expertise

  • Account maintenance
  • Budget Management
  • Risk Management
  • Wealth Management
  • Excellent communication
  • Financial Planning & Analysis
  • Asset Management

Accomplishments

  • Got awarded with shinning star of the year for 2023.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

References

References available upon request.

Timeline

LEAD CUSTOMER SERVICE MANAGER

WALMART
01.2021 - Current

FRONT END LEAD MANAGER

HOME DEPOT
01.2021 - 01.2022

Post-Baccalaureate Diploma in Business Management -

Cape Breton University

Bachelors in commerce -

Delhi University

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Gurleen Kaur