gurleen kaur
Telecalling,editing
Phagwara
Summary
Results-driven Telemarketer experienced in customer engagement and relationship building. Managed CRM systems and trained staff to enhance communication and attention to detail. Led cross-functional teams and streamlined operations to boost efficiency and productivity while developing calling scripts to ensure consistent client interactions.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Telemarketer
ND 360 PRO
01.2021 - 01.2026
- Conducted outbound calls to engage potential clients and promote services.
- Developed and maintained comprehensive knowledge of product offerings to address customer needs effectively.
- Managed CRM system to track leads, document interactions, and follow up on potential sales opportunities.
- Collaborated with team members to refine calling scripts for improved client engagement and response rates.
- Trained new staff on telemarketing techniques and company policies to ensure consistent service delivery.
- Answered incoming calls from clients to address inquiries and provide assistance., took messages, and transferred calls to correct individuals.
Team Leader
ND 360 PRO
01.2021 - 01.2026
- Led cross-functional teams to enhance project outcomes and streamline operations.
- Developed and implemented training programs for team members, boosting performance and engagement.
- Facilitated communication between departments to ensure alignment on project goals and deliverables.
- Analyzed workflow processes, identifying areas for improvement to increase efficiency and productivity.
Education
No Degree - Arts
Govt Sen.Sec.School
Pharala 04.2001 -
Skills
Customer service
Email and telephone etiquette
Customer engagement
Inbound and outbound calls
Verbal and written communication
Data entry
Attention to detail
Outbound calling
Relationship building
Scripted calls
Singing
Singing truly is a superpower .I love singing . Music profoundly impacts emotional states, offering therapeutic benefits in alleviating stress, anxiety, and depression. I strongly believe singing heals me.
Timeline
Telemarketer
ND 360 PRO
01.2021 - 01.2026
Team Leader
ND 360 PRO
01.2021 - 01.2026
No Degree - Arts
Govt Sen.Sec.School
04.2001 -