Gurloveleen Singh
Moonak
Summary
Boasting 5+ years of expertise in Incident Management and Technical Support, my true calling revolves around providing top-notch service and solutions to customers and partners. My unwavering commitment is to guarantee the dependability and efficiency of platforms and products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Experienced Associate in NOC
BDO RISE PVT LTD
02.2024 - Current
- Responsible for monitoring Production servers & Network from centralized Network Operations Centre (NOC) ensuring high availability and maintain service levels
- Triages and alerts on client production systems within defined SLAs
- Identifying solutions for hardware, software and network issue by Utilizing ticketing system Autotask and ServiceNow
- Communicates with US clients in a highly professional and timely manner
- Monitors and investigates the root cause of SLA breaches or procedural breakdowns
- Manages and monitoring Network Monitoring System N-central for faults and alerts
- Diagnosing infra and application alerts, events, or incidents
- Notify Technicians of alarms and equipment outages
- Detects and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary
- Monitoring of all devices, take quick action in case of any failures.
- Supported global network users with connectivity, VPN, and access issues.
- Designed, tested and implemented network servers, infrastructure and software.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Supported WAN and LAN connectivity, switches, firewalls and connected peripheral devices.
Technical Support engineer in NOC department
NETSMARTZ INFOTECH PVT LTD
09.2020 - 03.2023
- Responsible for proactively monitoring critical infrastructure and network components deployed in the cloud 24/7.
- Monitoring cloud infra with Nagios, Kibana, Grafana, Kilda, PRTG and Stackify.
- Monitoring azure dashboard
- Attending international customer calls
- Handling high-priority incidents and providing possible resolutions to clients.
- Responsible for user management in Linux environment as per their domain and management of their permission as well in a very highly protected manner
- Escalating and assigning tasks to the respective team by following SLA.
- As a centralized team, collaborated with cross-functional teams to implement changes and fixes.
- Generating and providing daily performance reports to customer using RPA.
IT Executive
TDI INFRATECH PVT LTD
10.2019 - 08.2020
- Providing technical assistance with computer hardware and software for employees
- Perform hardware and software installations, configurations, performance metrics and updates for employees as needed
- Perform routine maintenance tasks, such as system updates, backups, and security patches
- Provide training and guidance to employees on the effective use of IT systems and tools
- MS office, windows, Mac OS and other software installation and troubleshooting
- Managing lease line and generating daily reports
- Installing and budgeting new networking devices i.e routers, switches
- Maintain inventory records of hardware, software licenses, and other IT assets.
Technical Support engineer
HI-PATH TECHNOLOGIES PVT LTD
05.2019 - 09.2019
- Troubleshooting and installing of computer hardware, software and network related issues
- Assembling new systems and configuring different new operating systems
- Responsible for handling 200+ computers
- Giving network, hardware and software related support to the users
- Configuring IP-phones (CISCO 7911) Solving problems related to printer connectivity, printer sharing
- Management of LAN/WAN
- Installation of new computer systems.
Associate Network Engineer
RIVA SYSTEMS PVT LTD
01.2018 - 05.2019
- Provide support for Private and public IP address allocation
- Provide assistance in deployment and related support on network management systems
- Engage with 3rd party vendors for support & escalation - Telco / Circuit Providers, Vendors for Hardware and Software Support
- Management and maintenance of networking devices such as router, switches, firewalls
- Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops
- Install, upgrade, support and troubleshoot for printers & related computer hardware
- Performs general preventative maintenance tasks on computers, laptops & printers.
Education
Bachelor of Technology - Information Technology
UIET, Panjab University
Chandigarh, India07-2014
Skills
NOC
Monitoring
Windows server
Linux Server
Networking Devices
Firewalls
Azure
Nagios
Grafana
Kibana
PRTG
SSL
TCP/IP
Jira
Confluence
Autotask
N-central
RCA
Certification
Microsoft Certified: Azure Administrator Associate AZ-104
Timeline
Experienced Associate in NOC
BDO RISE PVT LTD
02.2024 - Current
Technical Support engineer in NOC department
NETSMARTZ INFOTECH PVT LTD
09.2020 - 03.2023
IT Executive
TDI INFRATECH PVT LTD
10.2019 - 08.2020
Technical Support engineer
HI-PATH TECHNOLOGIES PVT LTD
05.2019 - 09.2019
Associate Network Engineer
RIVA SYSTEMS PVT LTD
01.2018 - 05.2019
Microsoft Certified: Azure Administrator Associate AZ-104
Bachelor of Technology - Information Technology
UIET, Panjab University
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