GURMEET SINGH

A Mechanical graduate offering a strong academic background combined with an Experience of Technical support. Quickly learn and master new technology; equally successful in both team and self directed settings; and proficient in a range of computer systems, tools and testing methodologies. Proven history of improving operations and boosting financial health through strong leadership.

· Researched and developed knowledgebase articles for various technical issues which can be easily done from client end, resulting in a 30% increase in first-call and chat resolutions.

· Exceeded issue-resolution targets and achieved excellent customer satisfaction scores, consistently scoring between 95% and 100% on all chats and calls.

· Handle 60+ technical/mission-critical chats daily and consistently meet high service standards with quality chat support to make the customers satisfied with 5 star rating feedbacks.

· Handle 20+ technical calls and make sure to give resolutions within 5-10minutes so as not to block the traffic.

• Concurrent Employment with College Studies: Provided Tuition classes to students of metric level. Earned good comments and made students achieve good results. Contributed my time in teaching the basics of some mechanical software’s (Auto-CAD and Solid-works) to the juniors collaborating with the lab professors. Started a technical based YouTube channel, sharing some technical tutorials and information’s based with my field.