Gurmeet Singh
Retail Store Manager
Chandigarh,Chandigarh
Summary
Competent , result oriented& diligent retail management professional with 18 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Demonstrate ability to manage human ,financial and material resources towards the achievement of stated objectives , to plan manage work program and to lead , motivate and provide effective guidance to a team of professionals and support staff.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Retail Store Manager
Shoppersstop ltd
Chandigarh
04.2016 - Current
- Accountable for store performance , profitability and internal customer management.
- Effectively handling a team of 180 employee and over all business volume of 600 million rupees annually.
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentoring team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintaining customer satisfaction with quick and professional handling of product returns.
- Coaching employees and training on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reviewing team performance on regular intervals for kpi's and mentoring them to improve with corrective feedbacks based on individual performance
- Manage inventory control, cash control, and store opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Manager-Operations
Westside- A unit of Trent ltd
Chandigarh
10.2010 - 04.2016
- Active supervision all operational activities for excellent customer service .
- Active supervision and concurrent feedback to Assistant manager and department mangers to achieve targets
- Ensuring the SOP on daily basis by tracking KRA's.
- Ensured marketing activities in as well as outside the store with local tie-up to improve footfalls,
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Store Manager
Primus retail private Ltd
Ambala
02.2009 - 10.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Receiving Bay Manger
Vishal retail Ltd
new delhi
02.2005 - 02.2009
- Responsible for inventory management at warehouse. Ensured proper inward and outward of merchandise as per the bills.
- Stock discrepancy management against transfer or receiving challans.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion as inventory management of backbone of retail.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
Education
MBA - Retail And Visual Merchandising
Annamalai University
Annamalai Nagar 04.2006 - 05.2008
Bachelor of Arts - Humanities
Kurukshetra University
Kurukshetra 04.2001 - 10.2004
High School Diploma -
Kendriya Vidyalaya
Jodhpur 04.1999 - 05.2000
Skills
Point of Sale systems
Decision-making skill
Quality assurance
Dependable and reliable
Merchandising
Stock management
Relationship building and management
Maximizing profitability
Team leadership and coaching
Customer Relations
POS systems
Store displays
Team Building
Systems and software programs
Operations
Strategic thinker
Goals and performance
Strong multi-tasking
Customer Response
Accomplishments
- Managed a departmental store that exceeded company expectations in every category during FY 2018 and posted positive growth LFL.
- Won Best Store manager award multiple times during retail carrier.
- efficiently groomed many junior managers and helped them to achieve higher designations.
- Cleared ACE talent management in 2014 in Trent ltd and got opportunity to handle multiple store under supervision of regional head North zone.
Timeline
Retail Store Manager
Shoppersstop ltd
04.2016 - Current
Manager-Operations
Westside- A unit of Trent ltd
10.2010 - 04.2016
Store Manager
Primus retail private Ltd
02.2009 - 10.2010
MBA - Retail And Visual Merchandising
Annamalai University
04.2006 - 05.2008
Receiving Bay Manger
Vishal retail Ltd
02.2005 - 02.2009
Bachelor of Arts - Humanities
Kurukshetra University
04.2001 - 10.2004
High School Diploma -
Kendriya Vidyalaya
04.1999 - 05.2000