Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gurmeet  Singh

Gurmeet Singh

Retail Store Manager
Chandigarh,Chandigarh

Summary

Competent , result oriented& diligent retail management professional with 18 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Demonstrate ability to manage human ,financial and material resources towards the achievement of stated objectives , to plan manage work program and to lead , motivate and provide effective guidance to a team of professionals and support staff.

Overview

18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Retail Store Manager

Shoppersstop ltd
Chandigarh
04.2016 - Current
  • Accountable for store performance , profitability and internal customer management.
  • Effectively handling a team of 180 employee and over all business volume of 600 million rupees annually.
  • Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Mentoring team members to enhance professional development and accountability in workplace.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintaining customer satisfaction with quick and professional handling of product returns.
  • Coaching employees and training on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reviewing team performance on regular intervals for kpi's and mentoring them to improve with corrective feedbacks based on individual performance
  • Manage inventory control, cash control, and store opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Manager-Operations

Westside- A unit of Trent ltd
Chandigarh
10.2010 - 04.2016
  • Active supervision all operational activities for excellent customer service .
  • Active supervision and concurrent feedback to Assistant manager and department mangers to achieve targets
  • Ensuring the SOP on daily basis by tracking KRA's.
  • Ensured marketing activities in as well as outside the store with local tie-up to improve footfalls,
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Store Manager

Primus retail private Ltd
Ambala
02.2009 - 10.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Receiving Bay Manger

Vishal retail Ltd
new delhi
02.2005 - 02.2009
  • Responsible for inventory management at warehouse. Ensured proper inward and outward of merchandise as per the bills.
  • Stock discrepancy management against transfer or receiving challans.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated leadership skills in managing projects from concept to completion as inventory management of backbone of retail.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.

Education

MBA - Retail And Visual Merchandising

Annamalai University
Annamalai Nagar
04.2006 - 05.2008

Bachelor of Arts - Humanities

Kurukshetra University
Kurukshetra
04.2001 - 10.2004

High School Diploma -

Kendriya Vidyalaya
Jodhpur
04.1999 - 05.2000

Skills

    Point of Sale systems

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Accomplishments

  • Managed a departmental store that exceeded company expectations in every category during FY 2018 and posted positive growth LFL.
  • Won Best Store manager award multiple times during retail carrier.
  • efficiently groomed many junior managers and helped them to achieve higher designations.
  • Cleared ACE talent management in 2014 in Trent ltd and got opportunity to handle multiple store under supervision of regional head North zone.

Timeline

Retail Store Manager

Shoppersstop ltd
04.2016 - Current

Manager-Operations

Westside- A unit of Trent ltd
10.2010 - 04.2016

Store Manager

Primus retail private Ltd
02.2009 - 10.2010

MBA - Retail And Visual Merchandising

Annamalai University
04.2006 - 05.2008

Receiving Bay Manger

Vishal retail Ltd
02.2005 - 02.2009

Bachelor of Arts - Humanities

Kurukshetra University
04.2001 - 10.2004

High School Diploma -

Kendriya Vidyalaya
04.1999 - 05.2000
Gurmeet SinghRetail Store Manager