Summary
Overview
Work History
Education
Skills
Timeline
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Gurneet Kaur Randhawa

Assistant General Manager

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Store Manager

Feast of India
Calgary, Alberta
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Store Manager

Popeyes Louisiana Kitchen Inc.
Calgary , Alberta
08.2019 - 12.2023
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Created and maintained safe and secure work environments for employees.

Administrative Manager

ADS Afterdoor Solutions
Chandigarh , Punjab
08.2016 - 03.2018
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Verified customer information for orderly, up-to-date online systems.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

Master Of Business Administration - Finance

Punjabi University Patiala
Punjab
06.2011 - 04.2013

Bachelor Of Commerce - Finance

Lovely Professional University
Punjab, INDIA
04.2008 - 03.2011

Skills

    Relationship building and management

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Timeline

Store Manager

Feast of India
12.2023 - Current

Assistant Store Manager

Popeyes Louisiana Kitchen Inc.
08.2019 - 12.2023

Administrative Manager

ADS Afterdoor Solutions
08.2016 - 03.2018

Master Of Business Administration - Finance

Punjabi University Patiala
06.2011 - 04.2013

Bachelor Of Commerce - Finance

Lovely Professional University
04.2008 - 03.2011

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Gurneet Kaur Randhawa Assistant General Manager