Gurpreet Kaur
German Language Expert
Delhi,DL
Summary
To attain the higher level client and customer satisfaction with the sound knowledge and proficiency of English and German and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Executive – Operations at Band A1
EXL
Gurgaon
04.2022 - Current
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Executive
Concentrix Daksh Services India Private Limited
Gurgaon
07.2018 - 11.2019
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided company information and policies to customers upon inquiry and answered questions via email or online chat.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
Education
German
Max Mueller Bhavan
New Delhi 08.2016 - 06.2018
Bachelor of Arts - Psychology
Indraprastha College For Women
Delhi 05.2013 - 06.2016
Kendriya Vidyalaya Gole Market
New Delhi 04.2011 - 04.2013
Skills
High-quality customer service
Learning new concepts
Positive attitude
Flexible and Focused
Strong decision power
Hard-working and target oriented
Good Communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive – Operations at Band A1
EXL
04.2022 - Current
Customer Service Executive
Concentrix Daksh Services India Private Limited
07.2018 - 11.2019
German
Max Mueller Bhavan
08.2016 - 06.2018
Bachelor of Arts - Psychology
Indraprastha College For Women
05.2013 - 06.2016
Kendriya Vidyalaya Gole Market
04.2011 - 04.2013