Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gurpreet Kaur

Jaipur

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Forex Customer Service Manager

Axis Bank
Mumbai
04.2018 - 01.2022
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Credit Monitoring Officer

Axis Bank
Ahmedabad
01.2016 - 03.2018
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.

Customer Service Officer

Axis Bank
Sangrur
09.2014 - 12.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Promoted company brand and unique offerings through personalized customer service.
  • Provided primary customer support to internal and external customers.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

12th -

Senior Secondary School
Ghabdan

Master Of Business Administration - Finance

Chandigarh Group of Colleges
Mohali
06.2014

Bachelor Of Arts - Arts

Akal Degree College
Sangrur
03.2012

Skills

  • Customer Service Delivery
  • Customer-Focused Service
  • Customer Service Enhancement

Accomplishments

  • Supervised team
  • Supervised team of 2 staff members.
  • Achieved best CMO AWARD by completing MONITORING OF ACCOUNT with accuracy and efficiency.
  • Resolved product issue through consumer testing at Forex .My branch received best customer service branch award.

Timeline

Forex Customer Service Manager

Axis Bank
04.2018 - 01.2022

Credit Monitoring Officer

Axis Bank
01.2016 - 03.2018

Customer Service Officer

Axis Bank
09.2014 - 12.2015

12th -

Senior Secondary School

Master Of Business Administration - Finance

Chandigarh Group of Colleges

Bachelor Of Arts - Arts

Akal Degree College

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Gurpreet Kaur