Summary
Overview
Work History
Education
Skills
Languages Known
Timeline
Generic

Gurpreet Kaur

Mohali

Summary

Inspiring manager with extensive experience in ecommerce industries 8 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.

Overview

9
9
years of professional experience

Work History

EA to Director

West Vision
Chandigarh
11.2023 - 05.2024
  • Administrative Support

Calendar Management: Manage the director’s schedule, appointments, and meetings.

Communication Handling: Draft, review, and manage emails, letters, and phone calls.

Meeting Coordination: Organize meetings, prepare agendas, take minutes, and follow up on action items.

  • Documentation and Record Keeping

File Management: Maintain organized and confidential files and records.

Document Preparation: Prepare, proofread, and edit documents, reports, and presentations.

  • Client Interaction

Client Liaison: Act as a point of contact for clients, addressing inquiries and providing updates.

Customer Service: Ensure high levels of client satisfaction through effective communication.

  • Project Management

Task Coordination: Assist in coordinating and tracking projects and tasks.

Progress Monitoring: Report on project progress and ensure deadlines are met

  • Research and Analysis

Information Gathering: Conduct research on immigration laws and policies.

Data Analysis: Compile and analyze data for reports and presentations.

  • Office Management

Supplies Management: Manage office supplies and inventory.

Facility Coordination: Oversee office maintenance and liaise with vendors.

  • Confidentiality and Discretion

Sensitive Information Handling: Handle confidential information discreetly.

Compliance: Ensure compliance with firm policies and regulatory requirements.

  • Support to Director

Strategic Assistance: Assist with strategic planning and material preparation.

Decision Support: Gather information and conduct preliminary analyses for decision-making.

  • Event Planning

Event Coordination: Plan and coordinate online webinars and client meetings.

Assistant Manager- Inbound Customer Support

Reequil
Chandigarh
06.2020 - 11.2023
  • Managed a team of 15 members and provided guidance and support to team members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved 98% escalations in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Sales increased by 15% by engaging more customers to a business.
  • Served as a liaison between staff members and senior management personnel.

Client Servicing

The Slay Records Pvt. Ltd
Mohali
12.2018 - 03.2020
  • Greeted visitors, answered phones and directed inquiries to appropriate personnel.
  • Assisted in the preparation of meeting agendas, documents, presentations and other materials.
  • Developed filing systems for records management and retrieval.
  • Scheduled appointments, meetings and travel arrangements for staff members as required.
  • Organized company events such as conferences, seminars.
  • Processed invoices for payment according to established guidelines.
  • Coordinated office moves including packing up equipment and furniture to ensure minimal disruption of business operations.
  • Cultivated strong relationships with clients by providing exceptional service and support.
  • Coordinated cross-functional teams to develop effective communication plans for customers.
  • Monitored client accounts, identified trends, and generated reports highlighting key insights.
  • 5 cities visited for branding and marketing. As a result, 40% clients were engaged with the business.
  • Developed processes to streamline customer onboarding, account management, and renewal cycles.
  • Established KPIs related to client retention rate, NPS.
  • Proposed or approved modifications to project plans.

Sales Coordinator

WORTHWHILE GASES PRIVATE LIMITED
MOHALI
01.2015 - 11.2017
  • Coordinated travel arrangements for sales representatives as needed.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Attended 6 dealer meets that helps to increase sales by 10%
  • Performed follow-up calls with customers after each sale was completed.
  • Processed orders received from customers within specified timelines.
  • Coordinated and finalized sales proposals to complete purchases.
  • Supported sales team by delivering current territory sales data and costing information.

Education

BCA -

Punjab University, PTU
01.2017

10+2 -

GMSSS, Phase - 3 Mohali, PSEB
01.2014

10th -

Govt. High School, PSEB
01.2012

Skills

  • Task Delegation
  • Decision-Making
  • Employee Performance Evaluations
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Project Management
  • Team Motivation
  • Handling Escalations
  • Quality Assurance
  • Report Preparation
  • Focused on Customer Satisfaction
  • Complaint Resolution
  • Workflow Management

Languages Known

English Hindi Punjabi

Timeline

EA to Director

West Vision
11.2023 - 05.2024

Assistant Manager- Inbound Customer Support

Reequil
06.2020 - 11.2023

Client Servicing

The Slay Records Pvt. Ltd
12.2018 - 03.2020

Sales Coordinator

WORTHWHILE GASES PRIVATE LIMITED
01.2015 - 11.2017

BCA -

Punjab University, PTU

10+2 -

GMSSS, Phase - 3 Mohali, PSEB

10th -

Govt. High School, PSEB
Gurpreet Kaur