GURPREET KAUR
New Delhi
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
FIELDASSIST
03.2023 - 11.2023
- Bug filing and tracking using tools like - Asana
- Collaboration with multiple departmental stakeholders (QA, product, developer etc.)
- Maintained error logs in coordination with QA, product team, and developers and also maintained resolution reports too
- Client-level ticket handling
- Client-level coordination on future product/feature development
- Exposure to SQL with limited access
- Used to do market/field visits for contributing potential product enhancements
- Handled the email vendor issues for both internal and external for the whole company.
Consultant
FREELANCE (SELF EMPLOYED)
10.2018 - 02.2023
- Worked as a consultant for various firms & and Non-profit impact spaces in: - strategizing & coordinating - market research - data analysis - marketing, etc
- Launched a home-run business specializing in Indian condiments, collaborating with 12 local housewives and artisans; increased monthly revenue by 50% within the first quarter through grassroots marketing and community engagement
- Collaborated with clients to develop action plans to address specific challenges and objectives.
Junior Analyst
QUALITY COUNCIL OF INDIA
05.2017 - 06.2018
- Worked under the Project Planning & Implementation Division (PPID) on high-priority initiatives across ministries like the Ministry of Railways, Ministry of Urban Development, Niti Aayog, Department of Administrative Reform & Public Grievances, etc
- Primary and secondary research for the project base, designing of questionnaire, execution of data collection, data monitoring & evaluation, and analytics
- Report preparation and presentations
- Formulated solutions to various problems faced by the clients
- SWACHH BHARAT MISSION GRAMIN & URBAN both
- Worked on 3rd party assessment of Coal a project under the Ministry of Coal
- Identified discrepancies between actuals and forecasts for further investigation by senior analysts.
Education
BBA - Business Administration and Management
Symbiosis International University
05-2017
High School Diploma -
S.S. Mota Singh Senior Secondary Model School- CBSE Board
05-2014
Skills
- Client Relationship Management
- MS Office proficiency
- Project Management
- Presentation Skills
- Data Analysis (Excel)
- SQL (Limited Access)
- Market Research
- Business Management
- Strategic Planning
- Power BI (Beginner)
- Asana Tool (Bug Tracking)
- Freshdesk (Query Management)
- Analytical Thinking
Certification
- CERTIFICATION IN DATA ANALYTICS from CALTECH
- UNITED SIKHS (Social service group) - covid relief volunteer certificate
- UNITED SIKHS (Social service group) - volunteer certificate
- Awarded certificate for creativity - Symbiosis International University
- Campus conveyor & blogger certificate - Bluegape lifestyle pvt ltd
Timeline
Technical Support Analyst
FIELDASSIST
03.2023 - 11.2023
Consultant
FREELANCE (SELF EMPLOYED)
10.2018 - 02.2023
Junior Analyst
QUALITY COUNCIL OF INDIA
05.2017 - 06.2018
BBA - Business Administration and Management
Symbiosis International University
High School Diploma -
S.S. Mota Singh Senior Secondary Model School- CBSE Board