GURPREET KAUR
Leeds
Summary
An expert in human resources. I'm highly experienced in Employee onboarding. I have worked with TaskUs and managed corporate and client relations for 4 years. I then advanced to the position of Senior Operations Team Lead where I oversaw different channels, such as inbound and outbound processes. I routinely reviewed employment contracts, internal regulations, and the employee handbook closely.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Greenfield Forecourt Group
02.2024 - 07.2024
- Checked ID and documentation to ensure new staff met company compliance criteria.
- Carried out face-to-face, telephone and Zoom interviews with job applicants to prioritize best performing candidates.
- Supported senior HR staff in gathering and processing invoices and time-sheets.
- Reviewed HR documentation and handbooks regularly and completed timely updates.
- Collaborated well with colleagues and candidates to support team KPI achievement.
Senior Team Leader
TaskUs
12.2019 - 11.2023
- Administered employee life cycle strategy, promptly completing tasks for each process.
- Maintained appropriate data confidentiality relating to organization and personnel, complying with information regulations.
- Advised individuals on employment opportunities, career choices and further education or training needed for job roles.
- Monitored payroll queries. Oversaw administration of time clock and attendance systems, monitoring for accuracy to avoid salary discrepancies.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Fetched daily reports (Login reports / Shrinkage percentage / Attrition / Omni hours / Attendance aggregate for the day and cascaded this to the operations team to avoid salary discrepancies.
- Prepared timely and accurate Data reporting and analysis using Tableau, and PowerBi.
- Created and maintained spreadsheets using Google Sheets and Microsoft Excel.
- Supported development and delivery of CRM marketing strategy focusing on email marketing calendar and campaign delivery.
Customer Service Representative
Teleperformance
12.2017 - 07.2019
- Maximized customer satisfaction by resolving service issues promptly.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Joined as a Customer Service Representative and worked in different Lines of Business including the AML process. Majorly worked in Inbound / Outbound / Email Processes)
- For 6 months, worked as a Customer Service Representative and guided the customers with their KYC check
- Selected for a SME role within 6 months and supported a team span of 60 team members with five team leaders
- Communicated clear instructions related to cashback transactions and was responsible for compliance checks behind the cashback
Education
Master of Business Administration - Human Resource Management & Payroll Administration
Leeds Beckett University
Leeds06.2025
Bachelor of Computer Applications - Computer Applications
MRSC Institute of Professional Science & Studies
Indore, India05.2023
Higher Secondary School - Science Major
Shri J.G.G. Higher Secondary School
Indore, India04.2017
Skills
- Employee record management
- Provide Coaching-Feedback
- Social Impact
- Payroll management
- Employee Relations
- Public Relations & People Management
- Documentation and reporting
- Talent Management
- Personell Management
- Problem-Solving Attitude
- Microsoft Excel & PowerPoint
- Profound Relationship Building Skills
- Scheduling and calendar management
Accomplishments
- IELTS Academic (6.5).
- Coordinated special organizational events.
- Elaborated attractive incentive structures and eligibility criteria to motivate the team and drive performance during peak days.
Certification
Communication with Confidence [LinkedIn certified]
Timeline
Customer Service Representative
Greenfield Forecourt Group
02.2024 - 07.2024
Senior Team Leader
TaskUs
12.2019 - 11.2023
Customer Service Representative
Teleperformance
12.2017 - 07.2019
Master of Business Administration - Human Resource Management & Payroll Administration
Leeds Beckett University
Bachelor of Computer Applications - Computer Applications
MRSC Institute of Professional Science & Studies
Higher Secondary School - Science Major
Shri J.G.G. Higher Secondary School
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