Gurpreet Kaur

• I have taken complete ownership in handling the tasks related to the client, Regency Centers.
• Spearheaded tasks related to Assessments, Appeals, Tax Bill Processing, Payment Verification, and miscellaneous PropPt tasks.
• Demonstrated expertise in valuation, litigation, and state specifications.
• Utilized project management skills to prioritize tasks, meet deadlines, and ensure high-quality deliverables.
• Conducted training sessions for team members on Payment Verification, Tax Receipts Research, and Miscellaneous Mails (Research).
• Performed quality assurance reviews, created procedural documents, and tracked metrics.

Key Achievements:

• Ensured error-free delivery of work to the U.S. Office through rigorous quality control.
• Contributed to process improvements through active participation in meetings and offering insightful recommendations
• Maintained exceptional quality standards across all tasks
• Successfully handled internal escalations requiring online research and reassignments to the U.S. team
• Proactively extracted weekly reports and special projects with minimal supervision
• - Stayed up-to-date with SOP/Job Aid updates for internal and external references.