Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Timeline
Hi, I’m

Gurpreet Kaur

NBFC
RUDRAPUR,UT
Gurpreet Kaur

Summary

INDIAN PROFILE DynamicBranchManagerwithsixyearsofexperienceinthefinancesector,adeptatdrivingbranchperformance and enhancing customer service excellence. Proven skills in critical thinking and leadership enable the delivery of strategic solutions that elevate operational efficiency and foster team collaboration. Committed to creating a positive and productive environment while leveraging data analysis to identify trends that boost customer engagement and sales. A results-oriented professional with a solid background in financial services, dedicated to achieving organisational goals through innovation and effective management.

Overview

6
years of professional experience
6
years of post-secondary education

Work History

Muthoot Finance

Branch Manager
05.2024 - Current

Job overview

  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Muthoot Finance

Customer Care Officer
01.2019 - 05.2024

Job overview

  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Developed strong relationships with customers, leading to increased repeat business.
  • Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.

Education

G.N.D.U University
Amritsar

B.COM from Commerce
2015.05 - 2018.05 (3 years)

CBSE BOARD
Amritsar

INTERMEDIATE from Commerce
2013 - 2015 (2 years)

HIGH SCHOOL, CBSE BOARD
Amritsar

High School Diploma from Commerce
2012 - 2013 (1 year)

Skills

  • Microsoft Office
  • Leadership Skills
  • Teamwork
  • Customer Service
  • Hard Work and Dedication
  • Team Working
  • Excel
  • Critical thinking and problem solving
  • Decision Making
  • Effective Time Management
  • Ability to Work Under Pressure
  • Communication Skills
  • LANGUAGES
  • English
  • Punjabi
  • HINDI
  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Strong team-builder
  • Staff management
  • Operations management
  • Decision-making
  • Staff supervision
  • Staff development
  • Business development
  • Proficient in MS office
  • Sales planning
  • Strategic planning
  • Financial services
  • Loans
  • Revenue generation

Work Preference

Work Type

Full Time

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Branch Manager

Muthoot Finance
05.2024 - Current

Customer Care Officer

Muthoot Finance
01.2019 - 05.2024

G.N.D.U University

B.COM from Commerce
2015.05 - 2018.05 (3 years)

CBSE BOARD

INTERMEDIATE from Commerce
2013 - 2015 (2 years)

HIGH SCHOOL, CBSE BOARD

High School Diploma from Commerce
2012 - 2013 (1 year)

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Gurpreet KaurNBFC