Gurpreet Kaur
Brampton
Summary
Accomplished Receptionist with a proven track record at Sea Link Immigration, adept in organization and verbal communication. Expertly managed client relations and streamlined front desk operations, enhancing customer satisfaction. Demonstrated proficiency in data entry and adept at resolving customer issues, significantly improving office efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Sea Link Immigration
05.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Night Auditor
Best Western Belleville
09.2023 - 05.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Desk Receptionist
Country Inn and Suites
04.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Mobile Applications - Computer And Information Sciences
Sheridan Davis Campus
Brampton04.2019
B Com - Computer And Information Sciences
Khalsa College
Ludhiana 07.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
Sea Link Immigration
05.2024 - 01.2025
Night Auditor
Best Western Belleville
09.2023 - 05.2024
Front Desk Receptionist
Country Inn and Suites
04.2022 - 10.2023
Mobile Applications - Computer And Information Sciences
Sheridan Davis Campus
B Com - Computer And Information Sciences
Khalsa College
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