Gurpreet Kaur

Tech Lead

• Managing team of 4 people responsible for working on agent search platform.
• Led Redesign and delivery for Agent Search platform improving agent listing search latency by 73%.

SSE

• Worked on Search Suggestion Ranking improvements, improved average rank of suggestion clicked from 2.56 to 1.73 and enhanced customer search experience.
• Review search platform stability issues and worked on multiple efforts like strategically cleaning stale data, reducing search suggestion latencies, working on closing missing data gaps.

Team Lead

• Led team of 9 people based out of two regions. (India and Minsk, Belarus) responsible for account and supplier fraud detection platform.
• Led onboarding of Customer/Supplier Accounts fraud platform on RCM saving 750K in usage cost of third party tool - Accertify.
• Interview and assess potential engineering candidates for recruiting

SDE III

• Redesigned existing fraud Operations service to new platform adding robust features like Fetch Next and Execution Wizard feature for offline fraud detection platform.
• Created document Encryption/Decryption Service - Docstore.
• Designed robust bank disputes integration service while working on Chargeback Handling platform.
• Responsible for designing and resolving ambiguous requirements, stakeholder management apart from fulfilling core role of developer.

• Added support for multiple data- serialization protocols in REST API's. (json,pbuf)
• Worked on centralized Caching using Redis.
• Developed Refund verification flow to reduce frauds.
• Created a microservice Problem Identification Engine – It was used to evaluate and define Refund/Replacement rules.

• Handled Backend Charging Server for VOIP Android Application.
• Developed Event Based system to decide call flow logic for IVR calls.
• Created Terminal Based UI for showing details of real time calls on System.
• one of the first members of newly created team, played every role: Tester, Server Configurations, Client communication.