Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gurpreet

Gurpreet

Fraud And Dispute Specialist

Summary

A professional with approximately 7+ years of experience in Customer Operations and HR Diversity. A quick learner with profound belief that success lies in endurance and perseverance along with a positive attitude. Leadership qualities and good communication skills. Punctual and disciplined. Good interpersonal skills. “Getting things done” attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Fraud and Dispute specialist

American Express
02.2022 - Current
  • Initiating the Fraud and Dispute Investigations for the Card holders with in the TAT.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Global Mobility Specialist

Publicis Re:Sources
06.2018 - 07.2021
  • Created and maintained compliant work environment.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Supporting & Coordinating End to End Travel Assignment requests.
  • Coordinate & Execute day-to-day operations and relationships with internal teams & external vendors Maintaining Data, records & reporting.
  • Responsible for Creation & Completion of all relevant Mobility / assignment documents and delivering as per requirements.
  • To oversee all aspects of the mobility Service, ensuring that the process runs smoothly.

Customer Operations

Fidelity International
Gurgaon
01.2016 - 12.2017
  • Producing reports and coordinating with the Stakeholders globally for the availability of the data for the reports.
  • Ensuring the deliverables are created as per timelines and with required details of the reports.
  • Auditing the data for accuracy and completeness.
  • Providing training to the new people in the team on processes and guidelines.
  • To generate final PDFs or presentations for leadership view and tracking the reports for the sign off.
  • Monitoring / ensure monitoring of the departmental mailboxes and timely action on the emails received with in the turnaround time.

Contractor

Kelly Services
Gurgaon
01.2015 - 01.2016
  • Complete the Background vetting of both potential and existing employees.
  • Initial review of the background vetting form (BVF) and any additional information supplied to ensure that there are no security concerns and/or anomalies.
  • Database checks- including international Database checks, applicant’s identity and rights to work
  • Verification of the employment - Over the previous 5 years and highest level of education
  • Verification of professional certifications or affiliations that are relevant to the role to be undertaken
  • Criminal Checks- Where legislation allow

Education

10+2 -

Cambridge Foundation School

BA hons -

I.G.N.O.U

Post-Graduate - Human Resource Management

Welingkar Institute of Management Development & Research

Skills

    Report preparation

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Certification

Additional Qualifications

Timeline

Fraud and Dispute specialist

American Express
02.2022 - Current

Global Mobility Specialist

Publicis Re:Sources
06.2018 - 07.2021

Customer Operations

Fidelity International
01.2016 - 12.2017

Contractor

Kelly Services
01.2015 - 01.2016

10+2 -

Cambridge Foundation School

BA hons -

I.G.N.O.U

Post-Graduate - Human Resource Management

Welingkar Institute of Management Development & Research

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Gurpreet Fraud And Dispute Specialist