Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

GURPREET SINGH

LUDHIANA

Summary

To secure a position with in retail environment and customer relationship management. Endeavor to positively impact upon the organization with continuous development of my knowledge base with the ability to work under pressure ,accept new challenges and learn new concept quickly . An effective communicator with exceptional relationship management skills with ability to relate to people at any level of business and management.

Overview

20
20
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
3
3
Languages

Work History

Accounts Manager

Chawla Pannels
Ludhiana City
05.2023 - Current
  • Generated financial and operational reports to assist management with business strategy.
  • Managed payroll operations for team of Number employees.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Developed and implemented strategies to increase client retention.
  • Direct reporting to the owner

loss and prevention officer

Menrocks
Ludhiana
11.2021 - 04.2023
  • Had worked with Ramana Machines
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Direct reporting to owner

Unit Incharge

Ramana Machines
Ludhiana City
02.2017 - 11.2021
  • Inspected products to meet specifications and determine needed machine adjustments.
  • Set up and calibrated equipment for exact yarn and product needs to maintain efficient, accurate runs and high customer satisfaction.
  • Observed woven cloth to detect weaving defects.
  • Monitored equipment during use to promote successful operations by completing real-time adjustments and enhancements.
  • Recorded production methods and speeds in daily logs and detailed reports outlining final products, crew activities and inventory transfers.
  • Inspected equipment, completed routine maintenance and escalated larger repairs to maintenance teams to maintain optimal production levels.
  • Repaired knitting machines and yarn loads to minimize losses.
  • Performed quality inspections on orders and final products to verify conformance with work orders and internal quality standards.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Direct reporting to owner

store manager

CASH
Ludhiana City
03.2010 - 01.2017
  • Had worked with Reliance Retail as a, MANAGEMENT AND REPORTING:
  • Managing the cash flow and the transaction process in the store
  • Involves in making all day end reports
  • Also checking all the e-mails
  • And replying them as early as possible
  • THEFT PREVENTION /PIFERAGE CONTROL:
  • Management of stock in a discipline manner by doing audit twice in a month
  • HOBBIES & INTEREST
  • Reading newspapers & magazines at times
  • Listening music & playing cricket.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

team leader

Wal-mart
01.2008 - 01.2010
  • Had worked with bharti
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.

office coordinator

TECHNIQUES LEARNED, INVENTORY MANAGEMENT
01.2004 - 01.2006
  • Had worked with HCL STORE as an, Ensuring that an optimum inventory is maintained in the store at any
  • Given point of time
  • CUSTOMER SERVICE:
  • Assisting customers in making the right selection and handling their
  • Grievances to make them go as satisfied consumers
  • Explaining the
  • Customers on product features, technical configurations, pricing
  • Competitive mapping.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Provided clerical support, addressing routine, and special requirements.
  • Reconciled account files and produced monthly reports.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Direct reporting to the owner

Accounts manager

Subhiksha Retail
01.2006 - 01.2008
  • Had Worked with Subhiksha as an A.ROM
  • For two and half year
  • Generated financial and operational reports to assist management with business strategy.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

Education

Bachelor Of Accountancy - Commerce

As College
Khanna

Higher Secondary - Ecommerce

Govt School Pau
Ferozepur Road Ludhiana
04.1995 - 03.1997

Matriculation -

Sargodha. School
Field Ganj
04.1994 - 03.1995

Skills

    Flexible and Adaptable

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Certification

NAME GURPREET SINGH

Interests

Book reading

Games

Music

Timeline

Accounts Manager

Chawla Pannels
05.2023 - Current

loss and prevention officer

Menrocks
11.2021 - 04.2023

Unit Incharge

Ramana Machines
02.2017 - 11.2021

store manager

CASH
03.2010 - 01.2017

team leader

Wal-mart
01.2008 - 01.2010

Accounts manager

Subhiksha Retail
01.2006 - 01.2008

office coordinator

TECHNIQUES LEARNED, INVENTORY MANAGEMENT
01.2004 - 01.2006

Higher Secondary - Ecommerce

Govt School Pau
04.1995 - 03.1997

Matriculation -

Sargodha. School
04.1994 - 03.1995

Bachelor Of Accountancy - Commerce

As College

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