Summary
Overview
Work History
Education
Skills
Timeline
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GURPREET SINGH

GURPREET SINGH

Team Lead Saas Sales | Inside Sales | Expertise On Lead Generation | Skilled Professional With Expertise In Sales, Customer Service, Marketing & Management.
Mohali

Summary

To become successful in a progressive career and rewarding work environment, in order to enhance my creative abilities and professional interests to achieve excellence. To be with an organization, where I can implement my profile of work as a challenge with supporting team members that leads to the growth of the company as well as develop myself both as a person and professionally too.


PROFESSIONAL SYNOPSIS:

A dynamic professional with over 15+ years of rich & extensive experience in managing business operations with key focus on top line profitability while ensuring optimal utilization of resources.


Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.

Interfacing with high net-worth clients for understanding their requirements & suggesting the most viable solution as well as cultivating relations with them for customer retention & securing of repeat business.


Expertise in managing administrative and functional operations of a branch entailing business development through sales and marketing of various liability products.


Track record of consistently achieving the projected/set targets, building dynamic teams, identifying high-yielding services and products during the career span.


High integrity & energetic leader known for an ability to envision and create successful outcomes; through quick grasping & learning abilities.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Inside Sales Team Lead

Bridging Technologies
Mohali, Punjab
12.2022 - 09.2023
  • Assist Sales Manager in Sales Strategy Development.
  • Managed 10-12 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Secured new accounts by strategically pursuing leads, generating over $25,000 in revenue monthly.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Recognizing and acknowledging each team members for their contribution in achieving the team targets.
  • Creating work environment that ensures positive energy, creativity and team work among employees.

Inside Sales Executive

BRIDGING TECHNOLOGIES
MOHALI
12.2021 - 12.2022
  • An International SaaS Product Based Company.
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Strong understanding of customer needs and market trends, with the ability to translate insights into product features and enhancements that drive customer satisfaction and retention.
  • Proven track record in developing and executing successful social media marketing campaigns to drive brand awareness, increase customer engagement, and generate leads for SaaS products.
  • Expertise in leveraging various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and YouTube, to create targeted campaigns and reach the intended audience..
  • Collaborated with cross-functional teams, including product development, sales, and customer success, to ensure cohesive messaging and alignment across all marketing channels.

SR. LEAD GENERATION SPECIALIST

MSP SUPPORT SERVICES
CHANDIGARH
07.2021 - 10.2021
  • US Inside Sales/ Lead Generation Voice Process
  • Responsible for prospecting and qualifying new sale opportunities throughoutbound cold calling
  • Responsiblesetting IT appointments using phone calls
  • Effectively communicating features & benefits of solutions and manage prospect expectations
  • Properly enter all sales leads and prospects into CRM in a timely manner
  • Enter all work as activities or service tickets into CRM
  • Properly enter all sales leads and prospects into CRM in a timely manner.

BANKING SALES, OVERSEAS
11.2014 - 09.2020

SALES SUPPORT TEAM LEADER

APS TECHNOLOGY PVT. LTD
NEW DELHI
03.2012 - 03.2014
  • US Tech Support Sales Voice Process
  • Led team providing telephone and online support to customers experiencing technical issues
  • Monitored calls for skill level and customer service delivery
  • Provided quality troubleshooting with patient step-by-step instructions to resolve problems
  • Monitored technical team calls to ensure maintenance of technical skills and good customer service
  • Tracked and logged all calls for each shift
  • Identified problem areas and implemented all necessary training
  • Held weekly team meetings and involved staff in planning and decision making
  • Ensured team-members stayed up to date by providing frequent training
  • Collaborated with other departmental leaders.

INSIDE SALES SPECIALIST

BERTELSMANN MARKETING SERVICES INDIA PVT. LTD, ARVATO
GURGAON
01.2010 - 02.2011
  • Member of the Pilot batch responsible for marketing and selling eBay’s PayPal online payment gateway solutions to SMEs in Malaysia and Singapore
  • Product included their premium & business online payment gateway services-PayPal
  • Successfully achieved the target (180 acquisitions in 3 months) assigned to bag the complete project and new businesses from eBay
  • Developed sales script and self-trained on product registration and other details
  • Also handled account troubleshooting and follow ups
  • Part of the Pilot team responsible for Lead generation for Adobe India's Sales, for the period of 2 months
  • A pan-India process targeting media, advertising and enterprises in publishing industry for Adobe's premium and comprehensive application solution
  • Responsibility includes understanding prospects' requirements and suggesting suitable solution and updating database maintained at Adobe for other in-house quality check processes.

BUSINESS DEVELOPMENT EXECUTIVE - RETAIL BANKING

ROYAL BANK OF SCOTLAND
DUBAI
04.2007 - 05.2009
  • CREDIT CARDS ACQUISITIONS & PAYROLL BANKING, Key Deliverable: -
  • Assisting the Team Leader in daily submissions & tracking of approvals
  • Assisting the team members regarding policies, customer handling, etc
  • Always overachieved the allocated sales target
  • Servicing corporates with payroll services
  • The primary job responsibility is to achieve the credit card sales target portfolio wise, like gold cards, platinum cards, classic, balance transfer, smart cash and other products of financial market
  • Maintain and increase levels of credit card sales through telemarketing staff activities by generating leads and developing relationships with clients
  • Provide and important contact point for potential customers for the other products of the bank through the telemarketing team efforts and outreach
  • Have close liaison with all departments specially Credit Risk
  • Ensuring proper maintenance of records, soft copies & hard copies if required.

Senior Support Analyst

Aspen Communications Pvt. Ltd.
Gurgaon
03.2006 - 10.2006
  • U.S Multi Process, B2C
  • Inbound, Outbound and Web Process.
  • Handling Customer’s queries regarding online gaming and providing technical support.
  • Worked in different processes like Web Base, Back Office and Technical Support.
  • Submitting daily and monthly reports to sales manager.
  • Guiding the team members through day to day activities.

Assistant Team Leader

E-Call International Pvt. Ltd.
Gurgaon
06.2004 - 02.2006
  • U.S hardcore sales process.
  • Assisted the team of 12 Customer care executives.
  • Verifying all the Credit Cards, Govt. Grants and CRM sales applications.
  • Maintaining the good approval rate for credit cards applications.
  • Motivating the team members in order to achieve individual as well as team target.
  • Reporting to Sales Manager on the daily basis.
  • Attending meetings regarding new policies implementation and new products to be launched.
  • Recognizing and acknowledging each team members for their contribution in achieving the team targets.
  • Creating work environment that ensures positive energy, creativity and team work among employees.
  • Distinction of receiving the Best CSR Award for generating 12 credit card sales in a single call.
  • Awarded as most cheerful person.
  • Awarded for getting highest sales in Consumer Reward Network.

Education

BACHELOR OF COMMERCE (B.Com) -

Hemwati Nandan Bahuguna Garhwal University
Dehra Doon, Uttrakhand
07.1999 - 06.2002

I.S.C (12th) -

Doon Cambridge School
Dehra Doon, Uttrakhand
04.1998 - 05.1999

I.C.S .E (10th) -

Doon Cambridge School
Dehra Doon, Uttrakhand
04.1996 - 05.1997

Skills

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Timeline

Inside Sales Team Lead

Bridging Technologies
12.2022 - 09.2023

Inside Sales Executive

BRIDGING TECHNOLOGIES
12.2021 - 12.2022

SR. LEAD GENERATION SPECIALIST

MSP SUPPORT SERVICES
07.2021 - 10.2021

BANKING SALES, OVERSEAS
11.2014 - 09.2020

SALES SUPPORT TEAM LEADER

APS TECHNOLOGY PVT. LTD
03.2012 - 03.2014

INSIDE SALES SPECIALIST

BERTELSMANN MARKETING SERVICES INDIA PVT. LTD, ARVATO
01.2010 - 02.2011

BUSINESS DEVELOPMENT EXECUTIVE - RETAIL BANKING

ROYAL BANK OF SCOTLAND
04.2007 - 05.2009

Senior Support Analyst

Aspen Communications Pvt. Ltd.
03.2006 - 10.2006

Assistant Team Leader

E-Call International Pvt. Ltd.
06.2004 - 02.2006

BACHELOR OF COMMERCE (B.Com) -

Hemwati Nandan Bahuguna Garhwal University
07.1999 - 06.2002

I.S.C (12th) -

Doon Cambridge School
04.1998 - 05.1999

I.C.S .E (10th) -

Doon Cambridge School
04.1996 - 05.1997

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GURPREET SINGHTeam Lead Saas Sales | Inside Sales | Expertise On Lead Generation | Skilled Professional With Expertise In Sales, Customer Service, Marketing & Management.