Hi, I’m
Gurpreet Singh
Dubai
Summary
Experienced tech professional skilled in diagnosing and troubleshooting hardware and software issues. Strong grasp of network configurations, system updates, and data backup protocols. Committed to delivering reliable IT support and ensuring seamless technical operations.
Overview
6
years of professional experience
Work History
Techmind Solutions LLC
IT SUPPORT
03.2022 - Current
Job overview
- Liaised with IT support to resolve technical issues, reducing downtime and maintaining productivity across the office.
- Prepared, organized, and coordinated IT support for client seminars, conferences, and other events.
- Managed ticketing system, prioritizing and responding to IT support requests efficiently.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Managed Exchange Online, SharePoint Online, and OneDrive for Business to enhance productivity
- Handled installation of surveillance systems and set up IP telephony.
- Managing fortinet firewall and VPN
SYSNET GLOBAL TECHNOLOGIES PVT LTD
DESKTOP SUPPORT ENGINEER
10.2020 - 10.2021
Job overview
- Used remote diagnostic tools to identify sources of certain customer issues
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Answered incoming support inquiries via chat, phone and email
- Trained customers to use and maintain equipment to reduce service issue
- Patched software and installed new versions to eliminate security problems and protect data
- Managing Outlook, Printers configuration and managing hardware of printer
- Managing Bank's network switch and all machines
CMS IT SERVICES
CUSTOMER SUPPORT ENGINEER
08.2019 - 09.2020
Job overview
- Finalized project plans and obtained approval from clients
- Removed malware, ransomware and other threats from laptops and desktop systems
- Resolved problems, improved operations and provided exceptional service
- Managing Printers and network
- Managing laptop and desktop hardware of Acer products
CMS IT SUPPORT ENGINEER
ASSOCIATE TRAINEE ENGINEER
07.2018 - 07.2019
Job overview
- Explained diagnostic findings to customers and outlined repair or service options
- Created patches and solutions to fix bugs in existing applications
- Configure hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Outlook configuration, archives, troubleshooting and managing active directory
Education
Jaipur National UniversityDubai
DEGREE from BCA
2025
University Overview
- [Degree] Graduate
Govt. polytechnic collegeBatala
Diploma from ECE
01.2017
University Overview
GPA: 74%
NIIT
A
01.2017
University Overview
GPA: A
NIIT
N
01.2017
University Overview
GPA: A
NIIT
CCNA
01.2017
University Overview
GPA: A
Skills
- System configuration
- Active Directory knowledge
- Windows system administration
- Server management
- Microsoft office 365 administration
- Firewall configuration
- Network administration
- office 365 sharepoint and one drive management
- Mac book configurationa and management
- NAS storage devices configuration eg Synology, Qnap, buffello, lenovo
- CCTV installation and configuration
- Wifi installation and controller configuration
Languages
English
Punjabi
Hindi
Websites, Portfolios and Profiles
https://www.linkedin.com/in/gurpreet-singh-0b4b9a155
Education
other
Personal Information
- Age: 27
- Marital status: Unmarried
Timeline
IT SUPPORT
Techmind Solutions LLC
03.2022 - Current
DESKTOP SUPPORT ENGINEER
SYSNET GLOBAL TECHNOLOGIES PVT LTD
10.2020 - 10.2021
CUSTOMER SUPPORT ENGINEER
CMS IT SERVICES
08.2019 - 09.2020
ASSOCIATE TRAINEE ENGINEER
CMS IT SUPPORT ENGINEER
07.2018 - 07.2019
Jaipur National University
DEGREE from BCA
Govt. polytechnic college
Diploma from ECE
NIIT
A
NIIT
N
NIIT
CCNA
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