Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
GURPREET SINGH

GURPREET SINGH

New Delhi

Summary

Dedicated and customer-focused restaurant professional with 2 years of experience in fast-paced dining environments. Skilled in team leadership and providing exceptional guest service. Adept at managing high-volume operation, maintaining health and safety standards, and improving efficiency in both front and back-of-the house roles. Passionate about delivering top-quality dining experiences while fostering a positive and productive workplace.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Bira 91
New Delhi
07.2024 - 03.2025
  • Dynamic and results-oriented Assistant Manager, overseeing daily restaurant operations, enhancing customer experiences, and driving sales growth.
  • Proven ability to manage teams, streamline processes, and uphold brand standards to ensure exceptional service, and profitability.
  • Supervised and trained staff to maintain high service and operational standards.
  • Monitored inventory, optimized stock levels, and coordinated with suppliers to reduce waste and costs.
  • Supported marketing initiatives, including beer-tasting events and promotions, are increasing foot traffic.
  • Resolved customer concerns promptly, and improved overall guest experience and retention.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.

Management Trainee

Bira 91
Grugram
05.2023 - 06.2024
  • Enthusiastic and results-driven Management Trainee with one year of hands-on experience, gaining in-depth knowledge of restaurant operations, customer service, and team leadership.
  • Successfully completed rotational training across front-of-the-house and back-of-the-house operations.
  • Developed strong problem-solving skills and a customer-first mindset to enhance guest experiences, and drive business growth.
  • Assisted in managing daily restaurant operations, ensuring a smooth service flow and efficiency.
  • Gained expertise in Bira 91’s craft beer offerings, and promoting brand awareness.
  • Ensured compliance with food safety, hygiene, and company SOPs, contributing to a positive guest experience.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Supported staff training, development and evaluation.

Education

Bachelor’s Degree -

IHM FARIDABAD
Faridabad, India
01.2023

Training Certificate -

Radisson Blu Plaza, Delhi Airport
New Delhi, India
11.2021

GRADUATION -

S.S. Mota Singh School
New Delhi, India
03.2020

Skills

  • Expertise
  • Team Management
  • Customer Service Excellence
  • Point of Sale (POS) Systems
  • Excellent communication
  • Staff Training and Development
  • Conflict resolution
  • Problem-solving
  • Quick thinker
  • Adaptability
  • Flexible
  • Inventory management
  • Food safety
  • Staff supervision

Languages

  • English
  • Hindi
  • Punjabi
  • Japanese (Pursuing)

Certification

  • CICERONE Certified Beer Server Level 1

Timeline

Assistant Manager

Bira 91
07.2024 - 03.2025

Management Trainee

Bira 91
05.2023 - 06.2024

Bachelor’s Degree -

IHM FARIDABAD

Training Certificate -

Radisson Blu Plaza, Delhi Airport

GRADUATION -

S.S. Mota Singh School

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