Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gurpreet Singh

Gurpreet Singh

Delhi

Summary

Product Support Engineer with 6+ years of experience in troubleshooting firewall, VPN, and endpoint security issues at WatchGuard Technologies. Skilled in configuring and supporting Cisco ASA, FTD, and WatchGuard Firebox solutions, with hands-on expertise in site-to-site and remote access VPNs. Adept at managing customer escalations, performing deep-dive troubleshooting, and collaborating across teams to drive resolution. Recognized for strong analytical skills, technical leadership, and commitment to enhancing customer satisfaction in complex network security environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Support Engineer

Watchguard Technologies
Noida
07.2024 - Current
  • Provided L1/L2/L3 technical support for WatchGuard Firebox, FireCloud, and Endpoint Security products.
  • Handled global customer escalations, troubleshooting complex firewall, VPN, and endpoint issues.
  • Assisted customers with Firebox setup, policy configuration, NAT, and advanced security services (IPS, WebBlocker, Application Control, DLP).
  • Configured and troubleshooted BOVPN (site-to-site), SSL VPN, IKEv2 VPN, and interoperability with third-party firewalls (Cisco, Sophos, Fortinet).
  • Collaborated with engineering teams for bug verification, product testing, and feature enhancement feedback.

App/Cloud support Senior Analyst

Accenture
08.2023 - 07.2024
  • Working on L2 level as a network security engineer.
  • Providing 24x7x365 support to the client.
  • Managing Cisco ASA and IPS devices of tipping point and HP.
  • Working on DHCP and DNS servers.
  • Monitoring all the security devices in the network.

Network Security Engineer (Cisco TAC)

- Capgemini Engineering
Gurugram
04.2022 - 08.2023
  • Responsible for providing support and technical assistance (Break and Fix) for Security Networks (ASA & Firepower) to Cisco's Global customers.
  • Troubleshoot issues related to all Cisco ASA platforms, Source Fire, Firepower 2100, Firepower 4100, and Firepower 9300 (chassis platform), logical applications FTDs, and FMC.
  • Strong hands-on experience on Cisco ASA, Next-Generation platforms, and Firepower platforms.
  • Work extensively on multiple severity issues and incident calls, driving them towards resolution by performing various troubleshooting techniques.
  • Hands-on experience in providing support on Network down scenarios and escalated calls.

System Engineer

- Tata Consultancy Services
Noida
09.2019 - 04.2022
  • Worked in a NOC team.
  • Monitored the availability,utilization, and latency of the network through various monitoring tools.
  • Handled Escalations, analyzed,diagnosed & conducted root cause analysis on faults for customer incidents.
  • Configured networks for smooth, reliable operation to meet business processes and objectives
  • Managed a team of 7-8 engineers as a Team lead
  • Provided the training to the new joiners

Conference Coordinator

- UCIT managed services
Delhi
04.2019 - 08.2019
  • Handling customer escalations regarding service and technical issues for Audio conferences.
  • Event coordination & management of large party conference calls.
  • Coordinating with the NOC team regarding technical issues.
  • Facilitating phone & e-mail consultations with internal and external customers attempting to reserve and/or modify conferences and reverting to them with the conference logistics by mail within defined SLAs.
  • Preparing bridge for all assigned calls & testing codes & dial-in numbers & monitoring ongoing conferences.

Education

Bachelor of Technology - ECE

Guru Gobind Singh Indraprastha University
2019

Class 12 - Science

Guru Harkrishan Public School
2015

Class 10 -

Guru Harkrishan Public School
2013

Skills

  • Firewalls: ASA & FTD
  • ASDM,FMC,FDM
  • Putty
  • SolarWinds
  • Service now
  • Firebox
  • Watchguard Cloud
  • Authpoint

Certification

  • CCNA certified
  • Cisco ID: CSCO13566974
  • Network Security Essentials for cloud-manage firebox
  • Network Security Essentials for Locally-manage firebox

Timeline

Product Support Engineer

Watchguard Technologies
07.2024 - Current

App/Cloud support Senior Analyst

Accenture
08.2023 - 07.2024

Network Security Engineer (Cisco TAC)

- Capgemini Engineering
04.2022 - 08.2023

System Engineer

- Tata Consultancy Services
09.2019 - 04.2022

Conference Coordinator

- UCIT managed services
04.2019 - 08.2019

Bachelor of Technology - ECE

Guru Gobind Singh Indraprastha University

Class 12 - Science

Guru Harkrishan Public School

Class 10 -

Guru Harkrishan Public School

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