Gurpreet Singh
Delhi
Summary
Product Support Engineer with 6+ years of experience in troubleshooting firewall, VPN, and endpoint security issues at WatchGuard Technologies. Skilled in configuring and supporting Cisco ASA, FTD, and WatchGuard Firebox solutions, with hands-on expertise in site-to-site and remote access VPNs. Adept at managing customer escalations, performing deep-dive troubleshooting, and collaborating across teams to drive resolution. Recognized for strong analytical skills, technical leadership, and commitment to enhancing customer satisfaction in complex network security environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Support Engineer
Watchguard Technologies
Noida
07.2024 - Current
- Provided L1/L2/L3 technical support for WatchGuard Firebox, FireCloud, and Endpoint Security products.
- Handled global customer escalations, troubleshooting complex firewall, VPN, and endpoint issues.
- Assisted customers with Firebox setup, policy configuration, NAT, and advanced security services (IPS, WebBlocker, Application Control, DLP).
- Configured and troubleshooted BOVPN (site-to-site), SSL VPN, IKEv2 VPN, and interoperability with third-party firewalls (Cisco, Sophos, Fortinet).
- Collaborated with engineering teams for bug verification, product testing, and feature enhancement feedback.
App/Cloud support Senior Analyst
Accenture
08.2023 - 07.2024
- Working on L2 level as a network security engineer.
- Providing 24x7x365 support to the client.
- Managing Cisco ASA and IPS devices of tipping point and HP.
- Working on DHCP and DNS servers.
- Monitoring all the security devices in the network.
Network Security Engineer (Cisco TAC)
- Capgemini Engineering
Gurugram
04.2022 - 08.2023
- Responsible for providing support and technical assistance (Break and Fix) for Security Networks (ASA & Firepower) to Cisco's Global customers.
- Troubleshoot issues related to all Cisco ASA platforms, Source Fire, Firepower 2100, Firepower 4100, and Firepower 9300 (chassis platform), logical applications FTDs, and FMC.
- Strong hands-on experience on Cisco ASA, Next-Generation platforms, and Firepower platforms.
- Work extensively on multiple severity issues and incident calls, driving them towards resolution by performing various troubleshooting techniques.
- Hands-on experience in providing support on Network down scenarios and escalated calls.
System Engineer
- Tata Consultancy Services
Noida
09.2019 - 04.2022
- Worked in a NOC team.
- Monitored the availability,utilization, and latency of the network through various monitoring tools.
- Handled Escalations, analyzed,diagnosed & conducted root cause analysis on faults for customer incidents.
- Configured networks for smooth, reliable operation to meet business processes and objectives
- Managed a team of 7-8 engineers as a Team lead
- Provided the training to the new joiners
Conference Coordinator
- UCIT managed services
Delhi
04.2019 - 08.2019
- Handling customer escalations regarding service and technical issues for Audio conferences.
- Event coordination & management of large party conference calls.
- Coordinating with the NOC team regarding technical issues.
- Facilitating phone & e-mail consultations with internal and external customers attempting to reserve and/or modify conferences and reverting to them with the conference logistics by mail within defined SLAs.
- Preparing bridge for all assigned calls & testing codes & dial-in numbers & monitoring ongoing conferences.
Education
Bachelor of Technology - ECE
Guru Gobind Singh Indraprastha University
2019
Class 12 - Science
Guru Harkrishan Public School
2015
Class 10 -
Guru Harkrishan Public School
2013
Skills
- Firewalls: ASA & FTD
- ASDM,FMC,FDM
- Putty
- SolarWinds
- Service now
- Firebox
- Watchguard Cloud
- Authpoint
Certification
- CCNA certified
- Cisco ID: CSCO13566974
- Network Security Essentials for cloud-manage firebox
- Network Security Essentials for Locally-manage firebox
Timeline
Product Support Engineer
Watchguard Technologies
07.2024 - Current
App/Cloud support Senior Analyst
Accenture
08.2023 - 07.2024
Network Security Engineer (Cisco TAC)
- Capgemini Engineering
04.2022 - 08.2023
System Engineer
- Tata Consultancy Services
09.2019 - 04.2022
Conference Coordinator
- UCIT managed services
04.2019 - 08.2019
Bachelor of Technology - ECE
Guru Gobind Singh Indraprastha University
Class 12 - Science
Guru Harkrishan Public School
Class 10 -
Guru Harkrishan Public School