Gurpreet Singh Taneja
Machhiwara
Summary
Dynamic customer service and training professional with extensive experience at Teleperformance, recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Proven leadership in fostering team performance and improving customer engagement, leading to notable increases in client retention. Expertise in procedure optimization and quality assurance, contributing to operational excellence and efficiency. Future career aspirations include advancing into a strategic role focused on enhancing service delivery processes.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
TaskUs
Mohali, Punjab
03.2024 - Current
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Took ownership of customers issues to follow problems through to resolution.
Customer Care Executive & Subject Matter Expert
Teleperformance
Mohali, Punjab
06.2021 - 01.2024
- Handling chats, customer issues and complaints
- Building rapport with clients & managing their appointments
- Building positive experience for the clients and customers
- Forming reports based and leading team to learn new skills
TRAINER
Knack IELTS Institute
Punjab, Punjab
01.2019 - 01.2021
- Preparing Course Material, educating students
- Tracking weekly Performance
- Supporting Marketing Team and Counseling Students
- Mock interviews preparation for students
- Weekly Test Preparation
Education
Post Graduate Diploma - International Studies
Institute of Pacific United
Palmerston North, New Zealand08-2015
Post Graduate Diploma - Business Administration
Neptune Institute of Management And Technology
Delhi05-2013
Bachelor of Business Administration -
Neptune Institute of Management And Technology
Delhi05-2012
Skills
- Effective Communication
- Resilient in Dynamic Environments
- Leadership
- Active Listening
- Task Organization Skills
- Effective Problem Resolution
- Motivational
- Procedure optimization
- Well-organized
- Quality assurance
- Persuasive attitude
References
Anshul Upadhyay, +91-769-496-3934, Teleperformance / Team Leader
Languages
- English
- Hindi
- Punjabi
References
References available upon request.
Timeline
Customer Care Executive
TaskUs
03.2024 - Current
Customer Care Executive & Subject Matter Expert
Teleperformance
06.2021 - 01.2024
TRAINER
Knack IELTS Institute
01.2019 - 01.2021
Post Graduate Diploma - International Studies
Institute of Pacific United
Post Graduate Diploma - Business Administration
Neptune Institute of Management And Technology
Bachelor of Business Administration -
Neptune Institute of Management And Technology
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