GURPREET SINGH SOOR
MUMBAI
Summary
Dynamic Operational Manager with a proven track record at DARA HOTELS & RESORTS PVT. LTD., excelling in quality assurance and team building. Spearheaded process improvements and employee development, enhancing customer service standards. Expert in inventory management and performance monitoring, achieving significant operational efficiencies.
Overview
22
22
years of professional experience
Work History
Operational Manager
DARA HOTELS & RESORTS PVT. LTD.
MUMBAI
06.2019 - Current
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
Cashier Manager
DARA HOTELS & RESORTS PVT. LTD.
MUMBAI
04.2010 - 06.2019
- Assisted in training new restaurant staff members on proper cashier procedures.
- Lead and train a team of cashiers, providing ongoing coaching and development to maintain high customer service standards.
- Manage daily cash transactions, including accurately processing payments, reconciling cash drawers, and identifying discrepancies.
- Generate and analyze cash reports, monitoring sales trends and identifying potential issues.
- Resolve customer complaints, answer questions, and ensure a positive checkout experience.
- Collaborate with management to create cashier schedules based on business needs.
Cashier
DARA HOTELS & RESORTS PVT. LTD.
MUMBAI
02.2003 - 04.2010
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned items and checked pricing on cash register for accuracy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Some College (No Degree) -
GURU NANAK KHALSA COLLEGE
MUMBAISkills
- Quality assurance
- Inventory management
- Team building
- Employee training
- Process improvement
- Customer service
- Scheduling management
- Performance monitoring
- Client relations
Languages
English
First Language
Hindi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Marathi
Elementary (A2)
A2
Timeline
Operational Manager
DARA HOTELS & RESORTS PVT. LTD.
06.2019 - Current
Cashier Manager
DARA HOTELS & RESORTS PVT. LTD.
04.2010 - 06.2019
Cashier
DARA HOTELS & RESORTS PVT. LTD.
02.2003 - 04.2010
Some College (No Degree) -
GURU NANAK KHALSA COLLEGE
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