Gurprit Singh
Bangalore
Summary
Dynamic Cloud Support Engineer with a proven track record at Wipro Technology, excelling in Azure monitoring and automated patch management. Achieved a 30% reduction in downtime while enhancing security protocols. Skilled in PowerShell scripting and effective communication, I thrive in cross-functional teams to drive impactful solutions and improve operational efficiency.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Cloud Support Engineer & Datacenter Specialist
Wipro Technology
Bangalore
07.2016 - Current
- Oversaw Azure cloud monitoring using Datadog, Splunk, and Sentinel, reducing downtime by 30%.
- Conducted regular vulnerability assessments via Azure Security Center to maintain strict compliance and mitigate risks.
- Developed and deployed automated patch management processes with PowerShell and ARM templates, cutting manual interventions by 75% and achieving significant cost savings.
- Managed ITIL-based change requests via ServiceNow, ensuring seamless and secure update cycles.
- Partnered with cloud architects and cross-functional teams to design scalable infrastructures that support disaster recovery and business continuity—resulting in improved uptime and a 25% reduction in ticket resolution time.
- Documented incident reports and process enhancements to refine troubleshooting practices.
Datacenter Operations Engineer
RENOVISION AUTOMATION PVT LTD
Kolkata
03.2014 - 07.2016
- Installed and maintained Microsoft Windows Server environments (2003/2008/2012), ensuring reliable system performance with consistent 99%+ uptime.
- Delivered remote technical assistance—including server hardening, LAN teaming, and ILO configuration—that optimized system reliability.
- Configured and supported router and VLAN settings; managed DHCP (scope, lease, reservation) and DNS configurations to guarantee uninterrupted network performance.
- Effectively troubleshot hardware challenges with HP servers (DL380 G3, G4, G5), contributing to a 20% improvement in service availability.
- Deployed Symantec Antivirus on servers and client systems, ensuring regular security patch applications.
- Utilized HPSM tools (ESR CMR & BC tickets) to efficiently monitor and resolve technical issues.
- Successfully completed Wintel L1 and Networking L1 courses to reinforce system administration and network management capabilities.
Customer Support Engineer
ALLIED DIGITAL SERVICES LTD
Kolkata
11.2011 - 03.2014
- Provided hands-on support for desktop and network environments, managing OS installations, domain integrations, and prompt troubleshooting that averaged over 30 technical support tickets per day.
- Customized network solutions by integrating new applications, enhancing system functionality in line with organizational needs.
- Managed data backup operations, software installations (including Microsoft Office), and peripheral setups (printers, scanners, SAP deployments) to ensure continuous performance and security.
- Configured departmental routers and VLANs, maintaining steady network performance and operational security.
- Received multiple recognitions, including a trophy for exceptional performance in DCS 2016 and an award for excellence in customer support engineering.
Education
BSc - Mathematics
Vinoba Bhave University
Hazaribagh, Jharkhand01.2011
Higher Secondary Certificate (10+2) -
H.S.M.S College
Jharkhand01.2008
Secondary School Certificate (10th) -
High School
Jharkhand01.2005
Skills
- Microsoft Azure and VMware
- Log analytics and monitoring
- Application performance insights
- Security management and protocols
- PowerShell scripting
- Infrastructure as code
- Windows Server administration
- Active Directory management
- Group policy configuration
- Network services management
- Cisco configuration and VLANs
- Patch and vulnerability management
- Remote technical support services
- Incident response management
- ServiceNow and HPSM expertise
- End-user support strategies
- Data-driven improvements
- Effective communication skills
- Cross-functional collaboration
Certification
Microsoft Certified: Azure Fundamentals (AZ900), I265-3558, 05/14/22
Accomplishments
- Trophy & Award Certificate for outstanding performance in DCS 2016
- Certificate of Excellence in Customer Support Engineering from the CEO
- Wipro Circle Points for consistent, on-time project delivery
Timeline
Cloud Support Engineer & Datacenter Specialist
Wipro Technology
07.2016 - Current
Datacenter Operations Engineer
RENOVISION AUTOMATION PVT LTD
03.2014 - 07.2016
Customer Support Engineer
ALLIED DIGITAL SERVICES LTD
11.2011 - 03.2014
BSc - Mathematics
Vinoba Bhave University
Higher Secondary Certificate (10+2) -
H.S.M.S College
Secondary School Certificate (10th) -
High School
Professional Development
- Regular review and refinement of technical profile to align with evolving industry standards; incorporation of targeted keywords such as 'multi-cloud' and 'containerization' to improve resume resonance with automated screening tools and hiring managers.
- Emphasis on key metrics—demonstrated improved system uptime, cost savings from automation, and faster ticket resolution—to showcase tangible business impact.
- Core proficiency in Microsoft Azure supplemented by ongoing coursework and certifications in AWS and Google Cloud, bolstering multi-cloud support capabilities.
- Regular participation in targeted workshops, seminars, and industry events to stay current with emerging technologies and best practices while expanding professional networks with industry experts.
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