GURRAM NAGA SAI PAVAN KUMAR KUMAR

Work History

REGULATORY COMPLIANCE AUDITOR

Tanla Platforms

Hyderabad

09.2021 - Current

Spearheaded efforts to monitor and interpret new rules and regulations from TRAI, facilitating continuous education and awareness among employees
Developed, maintained, and revised comprehensive compliance frameworks, policies, and documentation, ensuring alignment with regulatory requirements and industry best practices
Planned and executed compliance audits to evaluate company policies, procedures, and controls, identifying areas for improvement and ensuring adherence to regulatory standards
Implemented strategies to minimize the risk of non- compliance, including the development and enhancement of risk management techniques and compliance programs
Proactively monitored compliance risk controls, identifying deviations and providing strategic recommendations to mitigate potential risks
Demonstrated strong commitment to deadlines, optimizing regulatory and operational performance while maintaining compliance with relevant regulations
Established robust systems to track and monitor compliance with regulatory requirements and internal policies, enhancing transparency and accountability within the organization
Conducted regular reviews to ensure ongoing compliance with federal and local regulations, fostering a culture of compliance across departments
Leveraged extensive research and data analysis to provide insights and recommendations for mitigating conduct risk and strengthening compliance measures
Collaborated cross-functionally to establish internal controls and processes, ensuring compliance through effective project management and engagement of key stakeholders
Managed action plans to address audit nndings and compliance concerns, driving continuous improvement in compliance performance and regulatory adherence
Proactively monitored regulatory developments, communicating associated risks or opportunities to relevant stakeholders, and implementing necessary adjustments to compliance strategies
Implemented daily audit procedures and managed regulatory operations within the VILPOWER process, ensuring compliance with TRAI regulations and optimizing operational e ciency
Streamlined compliance processes within the
VILPOWER process, enhancing regulatory compliance and reducing compliance risks through strategic initiatives and process improvements
Developed and conducted training and awareness programs for employees to ensure understanding and adherence to TRAI regulations and compliance policies within the VILPOWER process.

CUSTOMER RISK MANAGEMENT

Merge Stones

Hyderabad, Telangana

09.2020 - 08.2021

Spearheaded initiatives to improve company customer policies and standards, ensuring they reflect ethical, safe, and e cient procedures that enhance customer satisfaction and trust
Conducted comprehensive reviews of company forms, marketing materials, and communication procedures to ensure strict adherence to applicable laws, regulations, and industry guidelines, minimizing legal risks and fostering compliance culture
Implemented innovative measures to enhance regulatory, strategic, and operational performance, aligning with customer deadlines and optimizing organizational effectiveness.
Proactively identified and addressed potential compliance risks, implementing robust strategies to mitigate risks and ensure adherence to regulatory requirements, safeguarding the organization's reputation and integrity.

SDS ASSOCIATE

Amazon Development Center

09.2018 - 06.2019

Amazon Development Center
Hyderabad
Presciently resolved customer issues via email, demonstrating excellent communication skills and problem-solving abilities to ensure customer satisfaction and retention
Adhered to company policies by promptly raising trouble tickets for reported issues, ensuring accurate documentation and e client resolution processes
Provided comprehensive email support for customers located in the US, UK, and Singapore, exhibiting adaptability and cultural awareness to meet diverse customer needs and preferences
Took proactive actions to address daily customer complaints, demonstrating a proactive approach to resolving issues and minimizing customer dissatisfaction
Developed effective solutions for escalated customer contacts, utilizing analytical and problem-solving skills to address complex issues and ensure timely resolution
Successfully resolved SLA (Service Level Agreement) tickets within established timelines, maintaining high standards of service delivery and meeting performance targets
Facilitated timely payments to customers who raised complaints, ensuring fair and equitable resolution of disputes and maintaining customer trust and loyalty
Collaborated closely with other teams to coordinate efforts and fulfill customer complaints on time, fostering a team-oriented approach to customer service excellence
Managed time to prioritize and address customer complaints promptly, demonstrating strong organizational skills and attention to detail in meeting customer needs and expectations.

Summary

Overview

Work History

REGULATORY COMPLIANCE AUDITOR

CUSTOMER RISK MANAGEMENT

SDS ASSOCIATE

Education

SSC -

Bachelor of Science - ECE

No Degree - MPC

Skills

Work Preference

Work Type

Work Location

Important To Me

Timeline

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