Summary
Overview
Work History
Education
Skills
Languages
Personal profile
DECLARATION
Timeline
Generic

Guru Akshay

Chintamani

Summary

Service desk agent with extensive experience in troubleshooting complex IT issues and ensuring prompt resolution of service problems. Proven track record of enhancing customer satisfaction through effective communication and timely solutions. Strong technical skills across diverse hardware and software platforms, focusing on optimizing user operations and system efficiency. Committed to continuous learning and implementing innovative technologies to improve service delivery.

Overview

5
5
years of professional experience

Work History

sr.Analyst, IT Technical Services

Dell
BANGALORE
12.2021 - Current
  • Collaborated with cross-functional teams to streamline operational workflows and enhance efficiency.
  • Executed comprehensive IT Analyst responsibilities for Dell Digital Service Desk since December 2018.
  • Provided technical assistance on IT service desk, improving service delivery outcomes.
  • Facilitated seamless IT service desk functions at Dell Technologies Pvt Ltd.
  • Resolved inquiries with technical expertise to support Dell Technologies Pvt Ltd operations efficiently.
  • Troubleshot SCCM issues for Microsoft Intune enrolled devices, ensuring operational reliability.
  • Managed BitLocker recovery for hard drive encryption and network drive mapping.
  • Configure Microsoft Multi-Factor Authenticator and resolved registration issues.

IT Analyst

ITC infotech
BANGALORE
05.2020 - 09.2021
  • Fulfilled IT Executive duties at ITC Infotech since December 2020.
    Resolved incoming calls and addressed issues promptly.
    Enhanced communication between executives and customers through effective call support.
    Handled password resets and account lockout issues efficiently.
    Diagnosed and resolved software and hardware issues, including BSOD and performance problems.
    Provided L1 support for Fairview Health's internal medical application.
    Managed incidents and escalated unresolved cases using ServiceNow.
    Performed basic troubleshooting for Cisco AnyConnect, Citrix Receiver, and Microsoft Multifactor Authenticator.

IT Analyst

Accenture
BANGALORE
07.2021 - 12.2021
  • Analyzed system requirements and documented technical specifications for projects.
  • Collaborated with cross-functional teams to identify and resolve IT issues.
  • Provided support to end-users in troubleshooting application issues.
  • Coordinated installation of updated computer programs and systems.
  • Troubleshot program and system malfunctions to restore normal functioning.

Education

Karnataka Secondary Education Examination -

Royal English Medium School
Chintamani
06-2010

PUC - PCMB

Department Of Pre-University
06-2013

Bachelor of Engineering - Computer Science And Engineering

Acharya Institute of Technology
Bangalore
06-2018

Skills

  • IT service desk management
  • Time management
  • Problem solving
  • Team leadership
  • Effective communication
  • Technical proficiency

Languages

English
First Language

Personal profile

Date of Birth : 20 Aug 1995
Language Known : English, Kannada,Telugu and Hindi.
Address : sri siri nilaya, filter bed road,4th cross, AnjaniExtension, Chintamani-
563125
Gender : Male
Marital Status : Married
Nationality : Indian

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place: Bangalore, 

Date:

                                                                                                          Guru Akshay B A

Timeline

sr.Analyst, IT Technical Services

Dell
12.2021 - Current

IT Analyst

Accenture
07.2021 - 12.2021

IT Analyst

ITC infotech
05.2020 - 09.2021

Karnataka Secondary Education Examination -

Royal English Medium School

PUC - PCMB

Department Of Pre-University

Bachelor of Engineering - Computer Science And Engineering

Acharya Institute of Technology

Similar Profiles

CREATE PROFILE
Guru Akshay