Guru Raghavendra

Driven Systems Administrator with 10+ years of experience in software implementation and maintenance. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.6+ years Experience in O365 Exchange;Sharepoint Teams & M365.

• Working as L2 Messaging admin, Monitoring Messaging side applications, Servers health checks and sending messaging smoke test on timely basis. Cluster Management / configuring / Maintaining / support. Creating systab for high tickets, updating hourly status on confluence page.
• Facilitated, Managed, and supported, o On-Prem Mailbox to Exchange Online o Skype Migration to teams o Airwatch to Airwatch workspace migration
• Hands on Experience in Sharepoint Online and OneDrive
• Hands on experience in M365 defender
• Managing the Email/M365 security
• Handling the mailbox Migration project from Exchange 2013 to Exchange Online
• Administrating multi forest M365 Hybrid environment
• Take accountability of long pending incidents and drive it towards resolution
• Exchange 2010 and 2013 Server Administration and support
• Skype for Business and Lync Server administration and support
• Providing support for Skype for Business
• Troubleshooting Lync enterprise voice
• Analyze SIP traces, utilizing Snooper with UCCAPI logs
• Diagnose and troubleshoot Lync issues related to network issues using Wire Shark
• Good understanding on Enterprise Voice, PBX integration, SBA\SBS, Voice Gateways
• Ensure that process (Incident, change etc.) is followed when managing operations
• Escalation handling and providing end to end support
• Provide Leadership, Documentation, and mentorship to Internal resources
• Resolve incidents and document the work around in support KB
• Resolve Incident/event/ Request /Complaint /question tickets in defined SLA
• Create, update and maintain Knowledge base articles
• Knowledge transfer to Service Desk (via Support KB)
• Consistently meets and exceeds daily team performance goals with attention to detail
• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
• Effective communicator with leaders and team members; briefed team on project and program statuses and results
• I have worked on the BCE project on a yearly basis & also I have worked on the DCE project
• Time to time Security patches installed on Exchange Environment
• Exchange hotfixes and Antivirus installation and configuration in Exchange and Manage Hardware alerts for Exchange servers. Moving resources on cluster (Exchange & OS) - Failover mode
• Provide reporting as necessary for response to Mail flow and mailbox analysis
• Review space reports. Balance mailbox load as necessary, clean up disks to release space. Exchange Roll up & Service Pack deployments
• Creating SharePoint 0nline sites and providing access to end users, Working SharePoint issues
• I will be on call for Messaging & Windows domains
• Managing and configuring IPhones and troubleshooting iPhone passcode and work and connect issues. Managing Air watch application servers and monitoring the alerts as well
• Configuring and managing excellent work to connect mails on IPhone
• I was supporting AWS patching & windows patching on monthly basis
• Monitoring Microsoft Teams & Managing the teams globally
• Diagnose and troubleshoot Teams issues and providing access to end-users etc
• Creating fax numbers in Right fax util manager and troubleshooting issues
• Managing and monitoring the right fax servers
• Checking the trade fax related issues