Gurubasavaraja M

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed and maintained relationships with external vendors and suppliers.
• Helped organization in smoother work flow.

Worked in the area of New Machines Sales and Sold 30+ Machines during tenure of 2.5 Years, Machines Sold Excavators-9, Wheel Loaders-7, Backhoe Loaders-12, Skid Steer Loaders-4. new customer acquisition's, Competition Conversions.

• Mentored team members to enhance professional development and accountability in workplace.
• Convert non buying customers, implementing creative new ideas to bring positive changes in business situations.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Trained and developed new joined CSR’s to work successfully in the area of After sales Customers support.
• Monitored team on business Orders handling, Commercials other logistics activates.
• Planning of Parts Transport activity.
• Achieved Business Goals & Won best performer Award.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Reduced supply expenses, cut production costs and lowered financial expenditures to increase the bottom line.
• Authorised Dealer for Volvo Construction Equipment, Bangalore

• Developed Excellent Customer Relation to get the regular Parts business.
• Maintained Customer satisfaction with forward thinking, strategies focused on addressing Customer needs and resolving concerns.
• Promoted various aftersales products & Services.
• Achieved Best Performer award.
• Converted non buying Customers.
• Planned & executed monthly parts marketing activities.
• Acquired Customer Support agreements to get better customer satisfaction.
• Preparing Accurate Parts & Lubes Projections.
• Supported Logistics Team in Identification of Suitable Parts for different Machine types such as Excavators, Grader & Wheeled Loader Parts.
• Authorised Dealer for Volvo Construction Equipment, Bangalore

• Pre Sales: Creating new Enquiries for sales by meeting Prospective buyers, organizing Promotional events, fallowing various Mode of Enquiries such as Telephonic & Web.
• Sales: Assessing customer Need, Suggesting Suitable vehicle, Product Demonstration, Giving Test drives, Explain Features, Order booking and documentation.
• Post Sales: timely delivered vehicle with ensured pleasant buying experience to customers.
• Accomplishments:
• Achieved highest sales of 13 Cars in the month of Dec 2007.
• Achieved 100% customer Satisfaction on all sales.
• Total achievement of 161 Car Sale in the work span of 2.5 years.
• Authorised Dealer for Maruti Suzuki Cars, Bangalore

• Service Supervision, and resolving customer concerns.
• Managing Team, Parts & Service Activities.
• Authorised Service Dealer for Maruti Suzuki Cars

• (Manufacturer of Hydraulic Hose Assemblies) Bangalore

• Bangalore (Manufacturer of Pollution Control Equipment)