GURUCHITRA VETRIVELAN
Summary
Experienced quality control manager with a proven track record in managing risk and driving profitable goals for companies. Skilled in conducting thorough research, maintaining detailed records, and leveraging strong communication skills to consistently deliver a high level of customer service for clients and employers. Committed to ensuring quality standards are met while continuously improving processes and driving operational efficiency.
Overview
13
13
years of professional experience
Work History
HR Service Manager Delegate
Barclays Global Service Centre
08.2022 - Current
- Preparing the monthly and quarterly performance reports for all the HR Services/Functions
- Liasing with HR Finance and Control teams to collect the cost ad controls data to finalize the performance reports
- Visualizing the collated performance data in Microsoft Powerpoint to analyse the Key Performance Indicator (KPIs)
- Analysing the missed Service Level Agreements (SLAs) of the HR Services to justify/rationalize the failure
- Presenting the finalized performance reports to the leadership team and implementing the suggested enhancements
- Ensuring the reports are delivered on or before time and the controls for preparing the reports are strictly adhered
- Hosting the Business Review meetings between the HR Service Providers and the Recipients and drafting the minutes.
- Obtaining approvals within the timeframe from multiple leaders to progress the proposed HR Service Change request
- Creating the HR process workflows in IBM Blueworks to test/implement the HR processes as per business requirements
- Conducting quality checks for the reports, HR process workflows, and performance data prepared by the team members
- Creating / updating the Statement of Processes (SOPs) for future reference and knowledge sharing purposes
- Aiding as a Subject Matter Expert (SME) by imparting knowledge and delivering process support to the team members.
Quality Control Manager
Barclays Global Service Centre
01.2021 - 07.2022
- Perform a 4-eye check review on KYC files prepared by vetting analysts for CIB on-boarding clients platform, communicate back on findings to vetting analysts, and provide final vetting approval
- Act as subject matter expert within the KYC group to provide answers, advice and recommendations to KYC vetting analysts based on strong interpretation and application of guidance
- Coordinate with Compliance on identified policy or process gaps or clarifications as needed
- Work closely with Quality Assurance teams in Compliance to ensure good alignment and application of the KYC policies and procedures, primarily through calibration and resolution of findings identified in their monthly sampling process
- Coordinate with Compliance and vetting teams for calibration and resolution of findings issued as part of the monthly Quality Assurance sampling process
- Provide key metrics and reports to management which outline progress of the quality framework, frequency and materiality of findings
- Develop fluid communications and positive engagement with KYC vetting analysts and their managers in order to highlight areas of improvement and work with internal teams to deliver targeted training
- Contribute to adhoc projects with the objective to improve the overall quality of the KYC framework
- On behalf of the KYC group, provide support and responses to all requests from Audit (internal & external) and 2nd line of defence control testing
Senior KYC Analyst
Barclays Global Service Centre
12.2017 - 12.2020
- Company Overview: Barclays Global Service Centre (BGSC) provides operations support and services to businesses across Barclays
- Its main purpose is to: Be a centre of excellence for seamless, scalable and sustainable operations, Deliver in a controlled environment by maintaining governance and ensuring compliance to policies, Provide re-engineering and process design capability
- Identification and verification of Customers by checking their Legal Documents
- Proficient in handling PEP relationship and applying Enhanced Due Diligence
- Conducting searches in approved third party sources to arrive at the risk rating
- Screening associated parties and their key principals against Sanctions/ PEP/ Adverse comments
- Liaising with Client and onshore team on day to day basis through calls
- Performing searches in World Check to capture any Sanctions/ PEP/ Adverse comments
- Use of approved primary and secondary sources to obtain key client information (Alacra, Mint Global, D&B, CAOS, Companies House, Capital IQ, Orbis etc...)
- Liaising with supporting Teams and Relationship bankers
- Proficient in applying Simplified, Standard & Enhanced Due Diligence for On-boarding and Remediation clients
- Barclays Global Service Centre (BGSC) provides operations support and services to businesses across Barclays
- Its main purpose is to: Be a centre of excellence for seamless, scalable and sustainable operations, Deliver in a controlled environment by maintaining governance and ensuring compliance to policies, Provide re-engineering and process design capability
Senior KYC Analyst
Barclays Shared Services
06.2015 - 04.2016
- Doing KYC Screening for corporate customers, it covers the compliance checks designed by the regulator, for the investment banking sector we do the screening and escalation that occur through the AML checks
- Assist the Business in performing searches (Google) and client screening
- Reviewing and advising on High Risk Clients that needs to be referred to the Group Reputational Risk Committee
- Identifying PEP and escalating to Financial Crime team
- Identifying Gaming and Gambling industries and referring to the KYC managers
- Screening clients and identifying adverse news and referring to Relationship Director
Senior Officer
Standard Chartered - Scope International Pvt Ltd
09.2012 - 05.2015
- Company Overview: Standard Chartered Bank is India's largest international bank with 100 branches in 43 cities
- Key clients segments include Corporate & Institutional Banking, Commercial & Private Banking as well as Retail Banking
- I have joined Standard chartered-Scope International in September 2012 as an Officer for Compliance Due Diligence process
- The process pertaining to KYC is a compliance oriented and mandatory activity for any businesses under the banking and financial sector
- At Standard Chartered Bank in International Global Market doing KYC for its client is a challenging and a crucial processing documenting the root information of the companies
- And, SCB has adhered its KYC procedure to US Patriot Act, AML Compliance, Mifid (Market in Financial Instruments for Directives) and UK & EU Guidelines
- Hence competencies are been faced very often on procuring the documentation for Ownership i.e., Ultimate Beneficial Owner information from the company/client
- Performing CDD reviews in line with the standards of the procedure and other local regulatory requirements for UK based clients
- Screening the client details with the help of various tools, such as Norkom/Detica AOC, Central Blacklist Checks (UAE clients) and World Check
- Ultimately responsible for satisfying all KYC obligations and providing information/documentation on the prospective client, the nature of the anticipated relationship, and/or the purpose of the account
- On case to case basis I will be attending the on shore calls regarding concepts, updates, and workflow
- I would be part of team huddles, meets, presentation and other activities where I could enhance my interactive skills, presentation skills, learning and observation
- Perform due diligence for Regulated financial institutions, Listed entities, foundations, Development Organisations, etc
- Internal QA Checking for Team member cases
- End of the Day Status report to the higher management
- Reviewing and approving client account opening files involving low risks, medium risks and high risks clients
- Shadowing the team members in learning the process to make quick turnarounds
- Provide CDD tracker report to the stakeholders and country heads on a daily basis
- Handling Master file report, country CET report and WIP report
- Ensure that relevant KYC information/documentation is up-to-date
- Ensure MIFID is up-to-date
- Ensure that regular reviews are performed, assist the Business in gathering, processing, and reviewing the appropriate client information/documentation, both for NCA/AML and regular review purposes
- Assist the Business in performing searches (Google), Norkom and client screening
- Reviewing and advising on High Risk Clients that needs to be referred to the Group Reputational Risk Committee
- Basics Checks on FATCA
- Standard Chartered Bank is India's largest international bank with 100 branches in 43 cities
- Key clients segments include Corporate & Institutional Banking, Commercial & Private Banking as well as Retail Banking
Education
Master of Business Administration - Finance & Human Resources
Anna University of Technology
Chennai07.2012
Bachelor of Commerce -
Madras University
Chennai04.2010
Skills
- Preventive actions
- Compliance
- Teamwork
- Strong work ethic
- Problem-solving
- Time management
- Enhanced due diligence
- Financial crime prevention
- AML compliance
- Transaction monitoring
- Customer due diligence
- Sanctions screening
- Client onboarding
- Corporate banking expertise
- Compliance monitoring
- Risk management
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Sanskrit
Intermediate (B1)
Personal Information
- Passport Number: Z3965231
- Date of Birth: 07/12/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
HR Service Manager Delegate
Barclays Global Service Centre
08.2022 - Current
Quality Control Manager
Barclays Global Service Centre
01.2021 - 07.2022
Senior KYC Analyst
Barclays Global Service Centre
12.2017 - 12.2020
Senior KYC Analyst
Barclays Shared Services
06.2015 - 04.2016
Senior Officer
Standard Chartered - Scope International Pvt Ltd
09.2012 - 05.2015
Master of Business Administration - Finance & Human Resources
Anna University of Technology
Bachelor of Commerce -
Madras University
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