Gurudas Banerjee
Associate Project Manager
Kolkata
Summary
Focused Associate Project Manager within HSBC | Chief Technology Office. Adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing employees and ensuring efficient production in accordance with quality standards. Applying a creative and analytical approach to operations for continuous process improvement. Skilled at identifying and anticipating problems, providing effective solutions. Over 8 years of dedicated expertise in efficiently overseeing IT projects. Brings a strong technical and management educational background that complements wealth of experience in core management principles, user experience optimization, IT service management, vendor management, and stakeholder engagement. Possessing exceptional leadership capabilities, analytical acumen, and essential problem-solving skills. Proficient in delivering outstanding verbal and written communication. Extensive exposure to ServiceNow in a dynamic DevOps environment.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
12
12
Certifications
Work History
Ops Lead / Associate Project Manager
HSBC
07.2023 - Current
- In my most recent role, I am playing a crucial role in spearheading comprehensive transformations within the group. Taking charge of DevSecOps engagements, I simultaneously manage a sizable team.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Planned, designed, and scheduled phases for large projects.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Implemented agile methodologies, seamlessly integrating them into critical processes, contributing to enhanced operational agility and efficiency
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Beyond operational enhancements, I conducted personalized career coaching sessions, guiding team members to strategically navigate and select their career streams
- In this short span, I led comprehensive initiatives that showcased my commitment to operational efficiency, cost savings, and environmental sustainability, contributing to organizational success and strategic goals.
POD Lead / Fulfillment Operations Lead
HSBC
04.2018 - 06.2023
- Functioned as a crucial link between business entities, key stakeholders, developers, and architects, overseeing projects from conceptualization to completion
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Supervised a team of 22 employees, ensuring consistent delivery and centralizing activities, leading to a 30% increase in operational efficiency.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Senior Technical Analyst
HSBC
11.2012 - 03.2018
- Evaluated vendor proposals to identify the most cost-effective solutions that met both functional requirements and quality standards.
- Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members and external auditors alike.
- Assisted in testing and signoff for code releases and maintained documentation throughout the implementation lifecycle, covering requirements gathering, design, development, and deployment
- Optimized IT infrastructure by recommending hardware and software upgrades, resulting in increased productivity and cost savings.
- Facilitated effective communication between technical teams, stakeholders, and end-users by acting as a liaison during all phases of project development.
- Mentored junior analysts in best practices for data analysis, software development, and project management.
- Established standardized methodologies across various departments aimed at streamlining operations while minimizing risks associated with implementing new technologies.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Spearheaded the implementation of new systems across the organization, providing training and support throughout the process.
- Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
- Coordinated with vendors to allocate non-standard devices or accessories and designed the initial logon and deployment support process for post-allocation of endpoint devices
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Streamlined the international transfers process, improving customer experience and yielding cost savings equivalent to approximately 2.5 FTEs in manual efforts
- Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
- Led the migration from Windows XP to Windows 7 on endpoint devices and collaborated with vendors for non-standard device allocation and accessories
- Additionally, played a key role in onboarding and training incoming junior tech support specialists.
Technical Analyst
HSBC
08.2010 - 10.2012
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
- Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Streamlined processes through the development and implementation of automation tools, resulting in improved efficiency.
- Handled internal escalations and coordinated with Level 1 & 2 support teams
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
Senior Associate
Wipro Limited
02.2009 - 07.2010
- Provided support for end-user hardware & software for client Hewlett Packard
- Performed troubleshooting and diagnostic functions on system issues.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Backend Support Analyst
IKF Technologies Ltd.
03.2008 - 02.2009
- Backend data-entry work for vendor Tata Telecommunication Services Limited
- Additionally, provided technical assistance to internal colleagues for various IT issues.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
Education
Bachelor of Computer Applications -
Jaipur National University
01.2017 - 04.2020
Executive Program in Product Management -
Xavier School of Management XLRI | Delhi-NCR
11.2023 - 05.2024
Skills
Project Management
Product Management
Design Thinking
Service Now
JIRA
Confluence
Scrum Master
Knowledge Management
Business Process Improvement
IT Service Management
Stakeholder Engagement
Automation and Technology Integration
Networking
Leadership
Strategic Planning
Change Management
Vendor Management
Excellent Documentation and Reporting
Problem-Solving and Analytical Skills
Business Continuity Management
Training and Development
Customer Experience Optimization
Staff Training
Cross-functional Team Coordination
Teamwork and Collaboration
Effective Communication
Problem-Solving
Certification
Certified ScrumMaster (CSM)
Awards
- Pioneer of the Quarter Q3, HSBC, 09/2022
- Achiever of the year, HSBC, 12/2019
- Star of the quarter - Q3, HSBC, 09/2015
- Star of the month, HSBC, 09/2012
- Star of the month, HSBC, 07/2012
- Superstar of the month, HSBC, 03/2012
- Quality Champion, HSBC, 02/2012
Volunteer Experience
- Kolkata Police Safe Drive Save Life Half Marathon 2024
- Pride & Green Walkathon June 2023
- Joy of Giving, 2018 - 2023
- Global Grace Cancer Virtual Run 2021
- The Blue Mile Run 2 by WaterAid
- Calcutta Run 2020 for people affected by COVID-19 & Cyclone Amphan
- Greetings Card Event for Hope Foundation Children 2019
- Seed Ball Plantation 2018
- Run For Education 2018 by CSRT17
- HSBC Citizen Science Lead 2016 in association with Earthwatch Institute
- UN World Culture Day - Cultural Diversity 2016
References
References available upon request.
Languages
English
Bilingual or Proficient (C2)
Timeline
Executive Program in Product Management -
Xavier School of Management XLRI | Delhi-NCR
11.2023 - 05.2024
Ops Lead / Associate Project Manager
HSBC
07.2023 - Current
POD Lead / Fulfillment Operations Lead
HSBC
04.2018 - 06.2023
Bachelor of Computer Applications -
Jaipur National University
01.2017 - 04.2020
Senior Technical Analyst
HSBC
11.2012 - 03.2018
Technical Analyst
HSBC
08.2010 - 10.2012
Senior Associate
Wipro Limited
02.2009 - 07.2010
Backend Support Analyst
IKF Technologies Ltd.
03.2008 - 02.2009