GURUDHARSHINI T
CUSTOMER SERVICE EXECUTIVE
Tenkasi,BR
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction at Oscar Industrial School. Skilled in CRM and renowned for exceptional customer service excellence, I reduced complaints through proactive strategies. My focus on customer relationships and efficient problem-solving has consistently resulted in positive feedback and repeat business.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
Election Commission
01.2024 - 06.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Executive
Oscar Industrial School
10.2023 - 01.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Service Executive
Election Commission
01.2021 - 05.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided election information and policies to voters upon inquiry and answered questions via phone, email, or online chat.
Education
M.Tech - Information Technology
PSN College of Engineerimg And Technology
Tirunelveli, India 2023.08 - 2025.05
B.E - Computer Science
PSN College Of Engineering Technology
Tirunelveli, India 08.2019 - 05.2023
Skills
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Customer Support Specialist
Election Commission
01.2024 - 06.2024
Customer Care Executive
Oscar Industrial School
10.2023 - 01.2024
M.Tech - Information Technology
PSN College of Engineerimg And Technology
2023.08 - 2025.05
Customer Service Executive
Election Commission
01.2021 - 05.2021
B.E - Computer Science
PSN College Of Engineering Technology
08.2019 - 05.2023
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