GURUDHARSHINI T
CUSTOMER SERVICE EXECUTIVE
Tenkasi,BR
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction at Oscar Industrial School. Skilled in CRM and renowned for exceptional customer service excellence, I reduced complaints through proactive strategies. My focus on customer relationships and efficient problem-solving has consistently resulted in positive feedback and repeat business.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
Election Commission
01.2024 - 06.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Executive
Oscar Industrial School
10.2023 - 01.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Service Executive
Election Commission
01.2021 - 05.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided election information and policies to voters upon inquiry and answered questions via phone, email, or online chat.
Education
M.Tech - Information Technology
PSN College of Engineerimg And Technology
Tirunelveli, India 2023.08 - 2025.05
B.E - Computer Science
PSN College Of Engineering Technology
Tirunelveli, India 08.2019 - 05.2023
Skills
Customer service excellence
Customer Relationship Management (CRM)
Live chat support
Ticket management
Complaint Handling
Friendly and Patient
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Customer Support Specialist
Election Commission
01.2024 - 06.2024
Customer Care Executive
Oscar Industrial School
10.2023 - 01.2024
M.Tech - Information Technology
PSN College of Engineerimg And Technology
2023.08 - 2025.05
Customer Service Executive
Election Commission
01.2021 - 05.2021
B.E - Computer Science
PSN College Of Engineering Technology
08.2019 - 05.2023