Gurumayum Neha Sharma

• Identified customer needs, developed customized solutions, and provided knowledgeable advice | Handling clients from multiple sector - Payroll, MIS solution
• Conducted regular client meetings to assess progress by analyzing the data trends, discuss opportunities for growth , and address any concerns.
• Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
• Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.

Project 1 : Vendor Management | DEs | Hyperlocal & Ecom

• Developed and implemented vendor performance metrics to track and improve vendor performance, resulting in a 20% increase in on-time deliveries.
• Identified potential new vendors for product sourcing and services | Developed and maintained strong relationships with vendors.
• Coordinated with B2C supply team and Vendors to provide Delivery personnel at 50+ cities pan India | Identified and resolved vendor issues and disputes in a timely and effective manner

Project 2 : Project Manager | Advance payment solutions

• Did a competitive market analysis for Early salary payout solutions | Completed end-to-end Onboarding of Onion Pvt Ltd | Improved Vendor retention by 100%
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget | Maintained records of all documents related to each project including specifications, change orders, invoices