Summary
Overview
Work History
Education
Skills
Certification
PERSONAL PROFILE
Hi, I’m

Gurumoorthy Durairajan

IT Infra Delivery and Project Management
Chennai
Gurumoorthy Durairajan

Summary

Diligent, multifaceted and results-driven professional, Customer centric, powered with more than 29 years of successful career in IT Infra & Delivery management with Proven experience in managing Global delivery & procurement functions in IT services organization, with a minimum of 5 years of experience in IT procurement functions and at 24 years in IT Support Services organisation. Involved in Process Audits in various organizations. Possess strong knowledge of industry best practices, processes, and standards, including ISO, ITIL. Currently pursuing Techiques and tools on AI- Matermind program with GrowthSchool Inc.

Overview

33
years of professional experience
3
Certifications

Work History

SRM Technologies Private Limited
Chennai

Senior General Manager – Enterprise IT Infrastructure Services
02.2022 - Current

Job overview

  • Partners with the senior management team to provide guidance and recommendations for how to improve and grow the business using technology across all institutions.
  • Partners with the heads of business units to align their business requirements with the capabilities of company owned technology. Provides best practices to business heads on how systems and apps can be used to improve processes and performance.
  • Manages the relationships with all IT vendors, MSPs, contractors, freelancers and other 3rd parties. Managing our internal IT team to deliver the IT needs and incidents tickets across all departments.
  • Manage the IT project roadmap, creating project plans, and supporting project methodology throughout the IT team and contractors.
  • Develops performance metrics, driving continuous improvement and innovation within the organization; establishes IT policies and best practices, systems and technology, project and program management, development standards and methodologies.
  • Support the activities that enable the delivery of the IT Sourcing strategy and be a contributor to the evolution of the Partner management practice within IT.
  • Vendor Management: Manage relationships with OEMs, cloud service providers, software vendors, and other IT suppliers. Negotiate contracts, service level agreements (SLAs), and ensure favourable terms for the organization.
  • Cost Optimization: Implement cost-effective procurement strategies, negotiate competitive pricing, and drive cost optimization initiatives without compromising on quality and service delivery.
  • Procurement Compliance: Ensure compliance with procurement policies, procedures, and legal requirements, and promote ethical and sustainable procurement practices.
  • Team Leadership: Manage and lead a team of procurement professionals, fostering a collaborative and high-performance culture.
  • Process Improvement: Continuously improve procurement processes, leveraging automation and digital tools for efficiency gains.
  • License Management: Oversee software license procurement, renewal, and compliance to ensure adherence to licensing agreements and prevent any legal or financial risks.
  • People Management: Mentors and develops people through the creation of learning opportunities, professional growth and their ability to function effectively.
  • Provides inspirational leadership to guide teams toward operational excellence. Directs, motivates and develops staff maximizing their individual contribution, professional growth and their ability to function effectively.
  • Ensuring proposals are optimised for cost via a deep understanding of the contracts in their portfolio and providing authority on change approval.
  • Organising purchase committee meetings with all stake holders with OEM’s / Partners and get the best deal beneficial to the organisation in terms of performances and TCO.
  • Organising Meetings with all stakeholders including OEM’s/Partners necessary for the smooth running of the process and the resolution of issues and escalations
  • Vendor validation and audit process to ascertain their performance of Services.
  • Overseeing, validating and managing demand/change requests with Managed Service partners end to end, ensuring compliance with contract / MSAs
  • Set the technical guidelines for Evaluating New OEM’s/Partners and help team for onboarding of new partners.
  • Procurement Strategy: Develop and execute a comprehensive procurement strategy aligned with the company’s business objectives and IT requirements.
  • Manage contracts and relationships to maximize value creation and reduce costs for software licensing, maintenance and service offerings in accordance with business expectations.
  • Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
  • Built strong relationships with key stakeholders both internally and externally to foster collaboration on mutually beneficial initiatives.
  • Negotiated favorable contracts with vendors and suppliers, securing advantageous terms that positively impacted the bottom line.
  • Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
  • Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness.
  • Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Hi-Tech International

General Manager – IT Support
04.2021 - 01.2022

Job overview

  • Define Road Map for Technology related to IT infrastructure and IT Services, defining strategy/Process Delivery offerings.
  • Responsible to drive digital transformation initiatives, which are key to their business models and promotions.
  • Identify, implement and operationalize relevant and innovative technologies, tools and processes to increase the agility, resilience, reliability and cost-effectiveness of infrastructure and end user technologies.
  • Responsible for all aspects of Disaster Recovery for IT systems and services in driving Business Continuity, control IT budget and embarked on enterprise technology strategies/solutions that reduce costs, improve efficiencies, support organizational goals and maximize the technology investment.
  • Support business growth and plan out IT roadmap.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.

Armor Protective India Private Limited

General Manager – IT
12.2016 - 04.2021

Job overview

  • Define Road Map for Technology related to IT infrastructure and IT Services, defining strategy/Process Delivery offerings.
  • Development of enterprise standards and technology architecture and the IT operations governance process.
  • Leading and managing large IT projects and rolling out IT infrastructures across various technologies.
  • Analyse enterprise business strategies and market trends to determine their potential impacts on the business and infrastructure architecture.
  • Identifying opportunities for automation, cost savings, and service quality improvement.
  • Participate in the formulation of the company’s architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
  • Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
  • Provide guidance/implementation of Office 365 environment and policies.
  • Support in ISO 27001 Certification with complete process documentation.
  • Supervise infra projects execution by IT Service Partners and constantly ensure alignment with scope, budget and quality.
  • Manage overall technical coordination and negotiation between business stakeholders and IT Service Partner(s) for projects service delivery.
  • Recruitment, training, career growth plans and performance evaluation of IT Support team
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.

Ensure Support Services India Limited (Service Entity of Redington India Limited)

Regional Manager – IT Infra Support Services
12.2007 - 11.2016

Job overview

  • Heading Eight Service centers at South India (Tamandu, Andhra Pradesh, Telangana & Pondicherry), having Revenue & Profit Targets.
  • Arrive at strategies & driving the team to achieve fiscal bottom-line results.
  • Driving the Service Delivery team of over 15 plus Managers, 300 Multi Skilled Engineers across the territory in Desktops, Servers , Printers , Plotters & Networking products to provide smooth functioning of the IT activities for our Valued customers spread across all industries like IT Software, BPO, Call Centre, Manufacturing , Retail etc.
  • Key Account management for few named Key accounts handling End to end Revenue till Delivery. Perform Review Meetings with Key IMS Customers, covering Delivery Performance, Improvement plans & documenting. Corrective actions taken as committed.
  • Prepare and submit detail delivery or implementation plan along with the costing to the sales team and subsequently allocate the resources and manage the project throughout the life cycle. Prepare the project documentation & signoff from Customers.
  • Handling Major escalations from the Customers on the deliverable issues. Driving and implementing the best practices across all teams in the Service Centers.
  • Resource Planning, Attrition Control, Parts Planning, designing training calendar for technical & soft skill for the territory are other responsibilities.
  • Earlier Worked as Area Manager – IT Customer Support in Redington India Limited, taking care of operations of Three service branches in Chennai & Pondicherry (From Dec2007 to March 2011 )
  • KEY RESULT ARES
  • Delivery Management – Open calls & escalated calls being owned and supported for closure & track till closure. Cost & Effective Delivery parameters being reviewed with branch heads and CA being shared & tracked.
  • Performance Management – Monitors & Ensures Performance of our team & ensure that are recognized and rewarded.
  • Revenue Management – Ensures Business target are met. Owns the payment collections.
  • Team Building - Plan for growth through people development and mentoring and make sure that all team members feel personal value add through continuous learning
  • Team Management – Internals Technical teams & Support teams being monitored for their performances, Mentored & Guided to excel in their profiles.

Fourth Dimension Technologies Pvt. Ltd. (4D)

Manager – Customer Support
07.2005 - 11.2007

Job overview

  • Leading a team of 18 Engineers at Chennai Location in Systems , Networking & Security to provide smooth functioning of the IT activities for our Valued customers spread across all industries like IT Software, BPO, Call Centers , Manufacturing , Retail etc
  • Ensure effective and smooth functioning of the Support Activities and to keep the Customers Satisfied keeping our Scope & limitations unchanged.
  • Led a team of 4 Engineers each at Bengaluru & Hyderabad (Branch Offices) in Systems & Networking to provide smooth functioning of the IT activities for their valued customers.
  • Handling Projects in Infrastructure setup (Systimax Only)
  • Design the Network for the core infrastructure based on the requirements of the customers and to prepare the Bill of Materials for every design and arrive at the implementation schedule for the projects.
  • Oversee/inspect the projects works regularly to meet the Quality standards and the planned schedule.
  • Handle the escalations and work for the smooth solutions towards the goal.
  • Responsible for the regular reports or updates of the progress to the Project management consultants or the Architect of the Project.
  • Review the Project Documentation with the client and responsible for getting the Successful Project completion reports from the Client.

Lattice BridgeInfoTech Pvt. Ltd. (LBIT)

Project Consultant
01.2004 - 06.2005

Job overview

  • Managing a team of four people for handling the Installation and networking of IOCL distributors for Centralized booking of Gas cylinders using 1260 services.
  • Complete Installation and configuration of application, network at Distributor end for auto update and monitoring centralized bookings.
  • Prepare and upload the report daily, weekly and monthly about the Booking Status, Services, backup log, websites -URL monitoring, database, routers & switches status, etc.
  • Also responsible for LBIT Support Team for IRCTC Revenue Monitoring System.
  • From April 2004 to Sep-2004, deputed On-site to one of our clients namely M/s Telesis Global Solutions Limited, Santhome, Chennai for implementing a multi-site Video Conference setup for their Client at Sudan. I had also given detailed training for their technical & non-technical staff of the company.

SOFIL Information Systems Pvt. Ltd.

Senior Network Engineer
02.2002 - 01.2004

Job overview

  • Was leading a team of four people for handling the Remote Network Monitoring Project. The Job included the following.
  • Monitoring remotely our client’s high end corporate network located all over Japan using NAGIOS tool which has been configured in one of the Linux servers.
  • We prepare and upload the report daily, weekly and monthly about the Servers disk Status, Services, backup log , websites -URL, oracle database, routers & switches status , etc.
  • Depends on the criticality of the issue (failure), we escalate to our onsite support team via mail or by telephone. Also with the data we are collecting, we prepare a graphical chart of the status of the entire network and send them to the client.
  • We analyze the log of the servers, sent by our onsite support team using Log Analyzer, and prepare a graphical report on them and send it to our onsite support team & submit to the Client.
  • Also responsible for our Local Support Team.
  • Managed a team of eight members providing support for the 250-member company and submitting report to Manager-IT and the Director-Technical.

Intel Link Systems Pvt. Ltd.

Network Engineer
11.1995 - 01.2002

Job overview

  • System and Network Administration using standard tools & technologies viz. Microsoft BackOffice, and MS DOS. Prime areas of exposure include Microsoft Windows NT Server, Systems Management Server, DNS Server, Proxy Server, Proxy Client, , Windows 95 and Windows 98,Client Access for Windows.
  • Prime responsibilities include interacting with the Network Administration team for Overall Administration and Maintenance of the Local Area Networks (LANs) and Internet Setup. Job involves administration of the network, which includes multiple Servers running Microsoft BackOffice 4.0, Web Server, DNS, IIS 4.0 and Proxy Server 2.0. Ancillary responsibilities include Equipment Planning, Benchmarking and Procurement including:
  • Creation of Users in Development as well as Production client
  • Maintaining the LAN and WAN connectivity between different plants.
  • Software installation on various platform and backup management
  • Administration of Windows 2000 & Windows NT Domains Controllers, IAS & Proxy Servers, Member Servers (Windows NT 4.0, Windows 2000)
  • Maintained the Policies in Check Point – NG Firewall including threat against intruders/hackers, Natting some our servers for project people.
  • Installation & configuration of Lotus Domino Server and Lotus Notes Clients (R5)
  • Configuring & Maintaining Routers for WAN Environment.
  • Implemented Corporate Back-up policy and periodic back-up of databases and administration of MS Visual Source Safe (Configuration Management Software)
  • Implementation of centralized, enterprise-wide anti-virus software and periodic updation of virus definitions using Trend Micro Software.
  • Module Description
  • Implementing and maintaining the Internet Proxy for 200 computers.
  • Maintaining and troubleshooting the 256KBPS Managed leased lines.
  • Configuring & Maintaining Win2K Domains, Local/Global Groups, and User Rights.
  • Servers/Workstations
  • Configuring the Windows NT & 2000 Servers whenever new requirements arise
  • Reconfiguring the Servers & systems and interacting with support groups of hardware for providing effective solution to the project people needs.
  • Quality Process Improvement Activities
  • Maintaining all documents/files for meeting Service Level Agreement with project team.
  • Managing & Documenting the Distribution & Allocation of work across the team.
  • Planning & Documenting Backups and Effective Recovery.
  • Member of Assessment Team for CMM-Level 4 for Software Quality processes.

Addons Automation

Customer Support Engineer
11.1992 - 10.1995

Job overview

  • Mass installation of Desktops & few Servers; Upgrades, Data backup & recovery
  • Apply OS Patches, Service Packs, Installation of Modems & printers.
  • Caring small offices and home clients; Antivirus Installation and maintenance
  • Taking care of regular maintenance for the computers & printers of clients
  • Installation of Video conferencing; Installation and maintaining of all the Laptops; Managing Internet Information Server& FTP service
  • Planned and installed Disaster Recovery Backup System and tested successfully.
  • Handled a complete project of structured cabling for Data & Voice for Hyundai Motor India Limited, Sriperumpudur, Chennai.

Education

Madurai Kamaraj University
Madurai, TamilNadu

Bachelor of Engineering from Computer Science

University Overview

Skills

IT Project Management

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Certification

Finished CCNA Certification from Cisco Systems Inc.

PERSONAL PROFILE

PERSONAL PROFILE
  • Date of Birth : 12th,Sep 1969
  • Sex : Male
  • Marital Status : Married
  • Nationality : Indian
  • Passport Number : X8720256
  • Validity : 2033
  • USA Visa : Currently holding B1 Business Visa for USA, till 2029.
  • Email ID : gurumoorthy@gmail.com
  • Contact Number : 91-8056492929

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Gurumoorthy DurairajanIT Infra Delivery and Project Management