Gurunam Singh

• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Achievements : Managed approximately 30 incoming calls, emails and faxes per day from customers.'
• Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
• Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
• Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
• Formulated and presented innovative strategies to stakeholders to build successful sales plans.
• Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Spearheaded efforts to penetrate new markets by conducting thorough competitor analyses and developing customized go-to-market strategies.
• Investigated competitive landscape to anticipate negative business impacts.
• Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
• Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
• Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
• Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
• Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
• Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
• Led cross-functional teams to successfully launch new products, ensuring timely market entry and optimal positioning within competitive landscapes.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Attended industry events and conventions to explain sales opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Managed accounts to retain existing relationships and grow share of business.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Implemented systems and procedures to increase sales.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Communicated product quality and market comparisons by creating sales presentations.
• Prepared sales presentations for clients showing success and credibility of products.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Organized promotional events and interacted with community to increase sales volume.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Drove sales by developing multi-million dollar contract sales.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Facilitated business by implementing practical networking techniques.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Sales, Marketing and pre-sales professional looking For Sales/pre-Sales Manager, currently working with NETCOM INFOTECH PVT.LTD.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Managed senior-level personnel working in marketing and sales capacities.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Launched quality assurance practices for each phase of development
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved marketing to attract new customers and promote business.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
• Provided input to team lead regarding areas for process and procedural improvement.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Optimized engineering processes by implementing innovative solutions and streamlining workflow.
• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Developed cost estimates and project specifications for proposals.
• Participated in formal internal design reviews of proposed products and components.
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Enhanced safety protocols during construction projects, ensuring compliance with national standards and reducing workplace accidents.
• Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
• Enhanced team performance by implementing structured onboarding program for new engineers, reducing ramp-up time.
• Conducted feasibility studies for new projects, providing detailed analysis and recommendations that informed leadership decisions.
• Streamlined permit acquisition process for new projects, working closely with local authorities to ensure compliance and timely approval.
• Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
• Initiated and led sustainability task force, integrating eco-friendly practices into engineering projects and reducing environmental impact.
• Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
• Achieved significant cost savings in material usage through development and application of innovative recycling program.
• Developed proprietary algorithm that enhanced data analysis capabilities, leading to more informed decision-making.
• Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
• Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
• Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
• Coordinated with suppliers to secure high-quality materials, negotiating favorable terms that led to reduction in project costs.
• Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
• Enhanced product reliability by leading team in meticulous design and testing of new engineering software tools.
• Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
• Improved energy efficiency in manufacturing processes by redesigning mechanical systems and components.
• Led cross-functional teams to innovate on product design, enhancing user experience and functionality.
• Negotiated with suppliers to secure high-quality materials at cost-effective prices.
• Optimized workflow and increased productivity by introducing cutting-edge engineering software for project management.
• Trained and mentored junior engineers, providing guidance and direction.
• Created detailed reports on engineering activities and findings.
• Documented and developed engineering procedures and processes.
• Collaborated with other departments to facilitate successful project completion.
• Monitored and evaluated engineering performance to recommend improvements.
• Developed comprehensive engineering documents for all projects.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Verified construction documentation to meet client requirements and vision.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Developed and implemented procedures to verify compliance with engineering standards.
• Led engineering teams to successfully complete projects on time and within budget.
• Assisted in developing cost-effective solutions to engineering problems.
• Implemented automated systems to improve accuracy and efficiency of engineering processes.
• Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
• Designed and implemented quality control processes to facilitate customer satisfaction.
• Developed high-quality engineering designs and plans to meet industry standards.
• Conducted technical evaluations of engineering designs and test results.
• Performed complex calculations to analyze and optimize engineering processes.
• Analyzed and interpreted data to identify trends and recommend improvements.
• Conducted research to identify and evaluate new technologies and concepts.

• Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
• Answered incoming support inquiries via chat, phone and email.
• Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
• Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
• Established a knowledge base of common issues, enabling faster resolutions and empowering customers with self-help resources.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Played an instrumental role in retaining key accounts by ensuring prompt resolution of escalated issues and maintaining strong communication throughout the process.
• Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
• Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
• Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
• Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
• Established empathy with customers through insight into business drivers and expectations to offer personalized service.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Implemented a feedback loop with customers to continually improve support experience and exceed expectations.
• Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
• Conducted regular training sessions for new hires to ensure consistent service levels across the team.
• Explained complex technology-related issues in understandable terms to customers.
• Partnered with customers, end-users and resellers to implement strategies and solutions.
• Spearheaded initiatives aimed at improving first-call resolution rates, positively impacting overall customer satisfaction scores.
• Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
• Identified trends in customer inquiries, leading to proactive improvements in product documentation and user guides.
• Streamlined support processes for faster issue resolution and increased efficiency.
• Trained customers to use and maintain equipment to reduce service issues.
• Monitored system performance to identify potential issues.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured and tested new software and hardware.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed and configured operating systems and applications.
• Created user accounts and assigned permissions.
• Configured hardware, devices, and software to set up work stations for employees.
• Assisted in development of system security protocols.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Helped streamline repair processes and update procedures for support action consistency.
• Installed, configured and maintained computer systems and network connections.
• Offered assistance in implementing and developing training programs.
• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.
• Developed and implemented preventive maintenance procedures.

Self-motivated, with a strong sense of personal responsibility.

• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Contributed to successful project completion by tracking progress and updating team members regularly.
• Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
• Ensured timely completion of projects through diligent monitoring of deadlines and effective coordination between team members.
• Streamlined processes for increased productivity through the implementation of new software tools.
• Delivered accurate reports on time to assist management in making informed decisions based on data analysis.
• Collaborated across departments for a unified approach towards achieving company objectives.
• Maintained team efficiency by keeping all equipment in excellent condition.
• Maintained confidentiality while handling sensitive information related to client accounts or legal matters.
• Aided in business development efforts by identifying potential clients and initiating contact through various channels.
• Improved team efficiency with thorough organization of documents, correspondence, and meeting notes.
• Assisted in closing deals for major clients by conducting market research and preparing presentations.
• Conducted comprehensive research into emerging market trends, contributing valuable insights to strategic planning sessions.
• Organized training workshops for new employees, fostering an environment of continuous learning and growth within the team.
• Increased company visibility through the development of marketing materials and participation in industry events.
• Enhanced departmental communication by creating and maintaining a centralized database for important information.
• Supported senior associates in managing client relationships by scheduling meetings, taking minutes, and following up on action items.
• Developed a strong understanding of industry regulations to ensure compliance within daily operations.
• Boosted office morale with innovative employee engagement initiatives, resulting in reduced turnover rates.
• Controlled costs by verifying expenses against budget amounts.
• Achieved higher client satisfaction by providing excellent customer service and addressing inquiries promptly.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.
• Created and maintained detailed records of all office activities.
• Processed incoming and outgoing mail and packages according to established procedures.
• Coordinated and scheduled meetings and appointments.
• Edited documents to keep company materials free of grammar errors.
• Input data into spreadsheets and databases.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Assisted with onboarding of new employees.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Utilized office management software to record and track customer information.
• Purchased and maintained office supplies.
• Supported staff on special assignments and ad hoc projects.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Monitored and tracked budgets and expenses.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Edited and proofread documents for accuracy and completeness.
• Compiled and analyzed data to produce reports.