Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gurunath C S

Vellore

Summary

To secure the job in the Finance sector in your organisation which could help me learn new skills and deliver my potential of financial analysis and strategic implementation of the new approach towards the development of the company. Manager with 2.4 years of experience in Front end and backend role , where I was handling Frontend and Backend Operations and marketing by providing a professional and efficient service. Followed a strict and safe deposit box operations and guidelines by the senior management .Analysing the product life cycle of the existing products and reporting to the management. Handling and making decisions regarding daily activities relating to process. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Service delivery manager

RBL Bank
12.2023 - Current
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Developed training programs to enhance employee skills and boost overall productivity levels.
  • Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
  • Enhanced service delivery by developing and implementing efficient processes.
  • Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.

Deputy Manager

Indusind Bank
Chennai
01.2021 - 11.2023
  • Ensures a challenging, supportive, and achievement-focused environment to motivate and develop Marketing Finance team and managing the Daily activities of Branch banking and Mutual Fund Product
  • Contributes to the development of integrated business strategies in respect of portfolio, pricing, excise, trade by reconciling the user system
  • Leads the financial preparation of the annual marketing company plan, providing insights into financial resource allocation decisions based on portfolio alignment and on the efficiency and effectiveness of marketing investments
  • Provide key financial assumptions for pricing and excise planning
  • Worked closely with customers to understand needs and resolve diverse issues
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
  • Developed strategy to increase sales and drive profits.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Played a crucial role in retaining valuable clients during periods of market volatility by addressing concerns proactively and providing expert guidance on portfolio adjustments.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Education

Master of Business Administration - Finance and Marketing

Sri Chandrasekharendra Sarawasthi Vishwa Mahavidyalaya

Bachelor of Engineering - Electronics And Communication Engineering

Rajalakshmi Engineering College

Skills

Word - Creating documents, Formatting and Mail Mergeundefined

Timeline

Service delivery manager

RBL Bank
12.2023 - Current

Deputy Manager

Indusind Bank
01.2021 - 11.2023

Master of Business Administration - Finance and Marketing

Sri Chandrasekharendra Sarawasthi Vishwa Mahavidyalaya

Bachelor of Engineering - Electronics And Communication Engineering

Rajalakshmi Engineering College

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Gurunath C S