Guruprasad C M
Bengaluru,KA
Summary
Results-driven and highly motivated professional with 14 years of extensive experience in operations management, cross-functional team leadership, data analysis, customer relationship management, and agile project management. Adept at optimizing processes, improving operational efficiency, and driving business growth. Seeking opportunities to leverage skills and expertise in a dynamic and challenging environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Deputy Manager - Compliance & Business Development
Indusviva HealthSciences Pvt Ltd
Bengaluru
11.2020 - Current
- Managed daily operations across multiple teams including Creative, Content, Compliance, and Business Development, seamlessly coordinating between different workstreams.
- Identified and harnessed additional skills within team to ensure optimal resource utilization. Promoted knowledge sharing and proactively mitigated roadblocks to ensure project success.
- Demonstrated solid project management skills, implementing Agile methodologies to refine priorities, manage landmarks, and anticipate opportunities and risks.
- Collaborated with stakeholders and team organization-wide to shape product vision, strategy, features, and prioritization.
- Oversaw social media, creative, PR agencies, freelancers, and third-party vendors for events and marketing campaigns.
- Executed brand, product, and customer marketing activities using traditional and contemporary strategies such as content, direct, digital, social, PR, and events marketing.
- Engaged in effective communication with internal teams and external partners to align strategies and ensure project success.
Business Development Consultant
Decibel Hearing Solutions
Bengaluru
09.2018 - 11.2020
- Management – Office administrative tasks, coordinating after sales service of products, monitoring stock flow to minimize stock outs and overstocks and maximize sales, Account management and Setting effective pricing strategies to sustain profit growth.
- Customer Relationship Management – Responsible for Maintaining Customer relationship - Product Selection and presentation, Sale, Follow Up, ensuring appropriate service, complaint handling, up selling to existing customers etc.
- Marketing – Locating possible business opportunities. Spearheaded innovative and creative marketing ideas such as to hosting promotions in social gathering to boost sales.
- Team Development – developing an in-house team to reach out to the potential customers and training the team to pursue the target goals via telemarketing
- Meet with assigned clients when needed and perform an initial assessment of a problematic situation
- Analyze and interpret data to unearth weaknesses and problems, and comprehend the causes
- Formulate recommendations and solutions with attention to a client's wishes, capabilities and limitations forming concise reports
- Present findings and suggestions to clients with ample justification and practical advice
- Develop detailed business plans to drive small or radical changes
Manager Operations
Arevuk Advisory Services Pvt Ltd (www.Kuvera.in)
Bengaluru
09.2016 - 11.2018
- Managed daily activities in operations
- Analyzing statistics and reports
- Improve operational systems, processes and frameworks
- Improve efficiencies and effectiveness of current support systems
- Engagement – Tracking campaigns & event across a month driving engagement
- Contributes to long-term planning of company
- Oversees management of operational budget as provided by Executive Director
- Oversees recruitment and selection of personnel
- Reviews training syllabus for all personnel
- Reviews and audit operations manual, calls and guidebook
- Instructs and reviews all disbursements to fund operational requirements
- Meets regularly with Executive Director for planning purposes
- Meets regularly with supervisors and department heads to discuss operational issues
- Ability to analyze complex data and communicate and disseminate this information to lay people clearly and accurately.
- Project management skill in understanding client requirement and making process alignment timely.
- Understanding of business operational data and various ways to manipulate and analyses it into information for decision support.
- Ensuring that team is motivated to achieve high standard, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed producing accurate reports on team performance for senior managers
- Complete knowledge in MS office components like Excel, Access, Word and PPT.
- MS Excel – Excel functions and formulas, excel dashboard making, charts and automation of excel reports by using excel macro
Business Analyst
WNS Research & Analytics
Bengaluru
10.2010 - 09.2016
- Data ware housing methodologies, ETL using SQL, SAS
- Data visualization using Power BI, Tableau
- Performing Text Mining and Data Cleaning of client's various products and portfolios across all social media channels
- Preparing reports for clients Insurance and Banking division by highlighting their brands share of voice against competitors, sentiment analysis and providing insights by analyzing trends
- Calculating AHT and assigning sentiment to customer enquiries on social media channels
- Extending services to Banking portfolio
- Observing customer view on its brands & tracking the visibility of its marketing campaigns which are designed to enhance clients' group & its brands visibility on social media channels.
- Present each brands report (PPT) to stake holders of each brand along with the insights summarizing the campaigns & happenings in a particular month.
Education
Bachelor of Commerce (B.Com) -
EIILM University
Skills
- Operations Management
- Team Leadership
- Customer Relationship Management
- Project Management
- Agile Methodologies
- Resource Utilization
- Knowledge Sharing
- Problem Solving
- Communication and Presentation
- Data Analytics
- Data Visualization (Power BI, Tableau)
- ETL Methodologies
- Lean Six Sigma
- Quality Assurance & Compliance
- Business Process Excellence
- Vendor and Agency Management
Languages
English
Hindi
Tamil
Kannada
Telugu
Timeline
Deputy Manager - Compliance & Business Development
Indusviva HealthSciences Pvt Ltd
11.2020 - Current
Business Development Consultant
Decibel Hearing Solutions
09.2018 - 11.2020
Manager Operations
Arevuk Advisory Services Pvt Ltd (www.Kuvera.in)
09.2016 - 11.2018
Business Analyst
WNS Research & Analytics
10.2010 - 09.2016
Bachelor of Commerce (B.Com) -
EIILM University
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