Guruprasad C R

• Scheduling the pick / drop for the employees on an weekly basis without any hurdles.

• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to complete with preset route criteria.

• Maintained 3 states locations Routing across India.

• Planning the pickup / drop deployment list and coordinating with the cab vendors regarding the same.

• Coordinating with the cab vendors for the smooth flow of transportation facility and ensuring safety of the employees.

• Reduced overtime costs by 20% through better scheduling and improved driver productivity.

• Increased departmental efficiency by 15% through better utilization of resources and improved planning.

• Reduced department costs by 10% through strategic planning based on volume, W.T.D. hours or customer requirements.

• Implemented a new driver training program resulting in a 10% reduction in accidents and incidents

• Implemented new transport technology resulting in a 15% reduction in fuel costs and a 20% reduction in maintenance spend.

• Ensured compliance with the Driver and Vehicle Standards Agency resulting in zero violations or fines.

• ADDITIONAL RESPONSIBILITIES

• Took the initiative of consolidating the daily MI report of number of calls and mails and updating the same on the trackers and generating the reference number.

• Ensuring safe pickup and drop for the female employees with proper escorting.

• Handling the employee pickup escalations and cab cancellations via calls and maintaining the track of it for the audit purpose.

• Liaise with the concerned team regarding the transport issue and ensuring the issue is resolved smoothly.

• Consolidating the daily MI report of transport cancellations and CRF approvals, rejections and tracking.

• Mentoring the new teammates on how to handle the escalations and the smooth flow of pickups and drops of the employees.

• Monitoring entire transport operations and ensure hassle free transport provided for employees, Ensure on time arrival and on time departures during shifts, Vendor Management & Fleet Deployment, Feedback and handling employee's issues
• Handling first level escalations, assign it to trackers, following it closely to closure, Daily routing and follow-up on route routing issues, Routing finalization before deployment and optimum seat utilization, Ensuring security guards are provided for lady employee first pickup and last drop and tracking to check, whether employees are reached safely, Ensuring all the vehicles are running with an active GPS / Fixed device as per company standards, Monitoring the EHS check list for vehicle compliance on daily basis / monthly basis, Maintaining records of Vehicles, Drivers, and Vendor Supervisors, Regular follow up with vendors for maintaining to update compliance documents, Preparing weekly and monthly reports and to conduct meeting with core team to review the reports, Generating all the transport related reports in MIS, Generating all the transport related reports, Explaining about the Transport process, procedure, Safety & Security of the employees for new joiners & answering their queries, Regular follow up with vendors for maintaining updated documents, Provide training to the team from time to time in customer orientation/handling escalation, Handling monthly billing (day to day entries, verifying trip sheets, preparing MIS report, and raising invoices)

• Vehicle’s induction, Vehicle’s compliance, Routing and Deployment, Vehicle’s Tracking, Ensuring managers are getting hourly login report on hourly basis, Ensuring team generates OTA (On time arrival), Ensuring team generates OTD (On time Departure), Ensuring delay information is being updated to respective managers, Ensuring incident report sent to managers on each single incident

• As a sales co-ordinate and handling escalated service Handling repair complaints of refrigerator, washing machine, home theater and DVD
• Handling demo & installation
• Handling TV services

• Data entries in Trellis throw of all FG goods and TAT maintaining
• Visiting dealers and franchise
• Line handling, good communication skills & good team player
• Collecting the technical report and verify with the physical conduction of the home appliances products
• Updating the report in Trellis software