GURU PRASAD GHOSH
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Partner
Persistent Systems Limited
- Current
- Working as Delivery Partner in the Salesforce ecosystem and managing the account related to BFSI and manufacturing sector
- Managing an overall team size of 100+ people with Program Managers, Project Managers, Lead and Tech Architects as direct reportees
- Managing governance across multiple projects and delivering large scale programs
- Lead and manage multiple projects simultaneously, ensuring on-time delivery and adherence to budget constraints
- Contribute and perform delivery reviews of the RFP responses before the proposals are submitted
- Monitor the health of ongoing projects within the portfolio and look for potential issues
- Work with Program/Project manager on recommendations to improve project delivery success
- Develop and maintain strong client relationships, serving as the primary point of contact for project-related communications
- Closely work with them for account growth through farming
- Coordinate with cross-functional teams to ensure seamless project execution and resolve any issues that arises
- Implement strategic plans to achieve project goals, optimize processes, and mitigate risks
- Forecast future revenue and headcount
- Ensure accurate tracking of time, costs, and milestones for accurate invoicing
- Reduce unbilled, promote timely payment of invoices
- Help drive quality within accounts and projects; Facilitate timely collection of customer satisfaction surveys (e.g., CSAT, Salesforce surveys, etc.); Define action plans to address quality issues; Meet with customers as follow up to surveys.
Senior Manager, Consulting Services
Wipro
02.2017 - 08.2022
- Working as Sector Delivery Head in the Salesforce ecosystem and managing the account specific to Americas
- Managing an overall team size of 50 people with Account Directors, Program Managers, Project Managers and Tech Architects as direct reportees
- Managing governance across multiple programs and delivering large scale programs
- Working with a team of Account Directors and Project Managers, the team is organized by geography across the Americas
- Provide additional support through mentoring of account director and project manager teams
- Perform delivery reviews for all submitted PSRs before proposals are submitted and again prior to legal and finance review of contracts to ensure compliance with staffing rules and to reduce delivery risk for Wipro
- Monitor the health of ongoing projects within the portfolio and look for potential issues
- Work with project delivery leadership on recommendations to improve project delivery success
- Align with the sector team as necessary to ensure compliance with Wipro approval requirements
- Forecast future revenue and headcount / net adds by project, account, sector, and overall America region
- Identify PSRs that are ready for staffing, Project creation, Indent creation, Help identify possible resources to meet the needs of projects; Identify needs for hiring by role
- Conduct interviews for account directors and project managers
- Help reduce bench by getting resources aligned to projects
- Participate in proposal creation and / or sales presentations to represent Wipro governance as needed
- Ensure accurate tracking of time, costs, and milestones for accurate invoicing
- Reduce unbilled, promote timely payment of invoices
- Ensure accurate and timely reporting of project information through Wipro project record
- Help drive quality within accounts and projects; Facilitate timely collection of customer satisfaction surveys (e.g., CSAT, Salesforce surveys, etc.); Define action plans to address quality issues; Meet with customers as follow up to surveys.
Delivery Manager
AonHewitt India Pvt Ltd
10.2009 - 02.2017
- Program management of multiple products and lead team of 38 people including delivery Leads and Tech Leads
- Project initiation, planning, scoping, budgeting, estimation, execution, monitoring & control and project closure
- Planning and Defining Scope in coordination with business analyst, Project Kick off meetings, Activity Planning and Sequencing, Resource Planning, Developing Schedules, Time Estimating, Cost Estimating, Developing a Budget, Creating project Schedules, Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress, Working with stakeholders and Controlling Quality
- Accountable for end to end project deliveries, releases and product support
- Manage to rollout quarterly releases of the product without post production issues/defects
- Followed both Waterfall and hybrid agile methodologies as per the nature of the project
- Ensure that all requirements are tracked through the appropriate design, and development phases
- Control and monitor “triple constraints”—project scope, time and cost (quality) in managing competing project requirements
- Streamline measures for controlling scope creeps
- Ensure successful deliveries and defect free releases along with avoiding rework as well
- Preparing project metrics (defect density, defect leakage, trend analysis… Etc.); keeping track of productivity, monitoring quality, and customer-service standards; resolving problems; participating in audits; identifying trends; determining system improvements; implementing changes, risk analysis & mitigation plans
- Carry out lesson learned meetings after project closure
- Aim to align the outcome of the projects with the organization’s overall business goals
- Evaluate training needs (technical, soft skill based training) and get the training programs implemented
- People Management responsibilities
- Performance appraisal of the team members.
Project Lead
CSC India Pvt Ltd
10.2004 - 10.2009
- Fostered individual contributions along with the team handling and managed team of 10 developers
- Responsible for end to end technical deliveries along with the team and product support
- Interacting with client and requirement gathering
- Channeled and mapping details of requirement gathering and analysis
- Was involved in design, coding and Dev testing
- Preparation of High-Level Design Documents and Low level design documents
- Held multifaceted responsibilities like handling Project sizing, Coding and development, Code reviews & Dev test case review and Risk Management
- Consolidated the metrics data on a periodic basis thereby preparing the baselines
- Strived to maintain the quality of the project as per the standards
- Head and mentored the team to ensure best results are achieved
- Monitor, control projects schedules and progress.
Education
Bachelors -
Pre – College - undefined
Skills
- SFDC & Java
- Program Management
- Software Delivery
- Team Management
- Communication & Risk Management
- Stakeholder Management
- Project Governance
- Resource Management
- Strategic Planning
Certification
Certified Application Architect, Salesforce Sharing and Visibility Designer, Salesforce Certified Data Architecture and Management Designer, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I, PMP - Project Management Professional, SCJP – Sun Certified Java Professional, Project Management, 7 Habits, Coaching & Mentoring programs, Agile methodology, Salesforce, Jarvis
Profile Snapshot
Have excellent navigation skills and quick to find alternate routes due to road delays. Interface with customers in friendly and positive way. Possess excellent math skills to quickly manage cash transactions. Service-oriented driver with 23 years of experience delivering products to customers.
Technicalexperience
Apex, VF, Triggers, True, True, True, True, True, Java, J2EE, JSP, Servlet, EJB, Hibernate, HTML, JavaScript, XML, Parsers, PL/SQL, Salesforce, BEA WebLogic, JBoss, IBM WebSphere, Apache Tomcat, SOAP, XML, Oracle 9i, SQL Server 2000, DB2, MS Access, Eclipse 3.2, JBoss Developer Studio, VSS, CVS, Dream Weaver, Front Page, Toad, Visio
Domainexpertise
- HMD, Health and Med care devices, 2 years
- MFG, Manufacturing, 6 months
- CRM, Call Center applications, 7 years
- Healthcare, Insurance, retirement, 7 years
- BFSI, Banking and financial sector, 2 years
Personal Information
- Father's Name: Late Sri N. K. Ghosh
- Date of Birth: 01/14/76
- Gender: Male
- Nationality: Indian
Timeline
Senior Manager, Consulting Services
Wipro
02.2017 - 08.2022
Delivery Manager
AonHewitt India Pvt Ltd
10.2009 - 02.2017
Project Lead
CSC India Pvt Ltd
10.2004 - 10.2009
Delivery Partner
Persistent Systems Limited
- Current
Bachelors -
Pre – College - undefined
Certified Application Architect, Salesforce Sharing and Visibility Designer, Salesforce Certified Data Architecture and Management Designer, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I, PMP - Project Management Professional, SCJP – Sun Certified Java Professional, Project Management, 7 Habits, Coaching & Mentoring programs, Agile methodology, Salesforce, Jarvis
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