Optimistic, organized and flexible. Excellent persuasion and leadership skills with 9+ years of experience. Proficient in generating logical solutions to solve intricate problems. Dynamic and result-driven professional with 6+ Years of experience in Anti Money Laundering (AML)/KYC/ Fraud investigation
Overview
11
11
years of professional experience
Work History
Consultant-Forensic Investigations
KPMG
02.2024 - Current
Performed end-to-end KYC due diligence for various entity types including Fund in structure, Trusts, Private limited company, Partnerships, Sole trader
Perform KYC due diligence on new and existing clients
Collect, analyze, and verify client data and documentation
Identify beneficial owners and assess the risk level of clients
Identify and escalate potential risks or red flags
Ensure data integrity and confidentiality
Report suspicious activities in accordance with regulatory
Performed periodic reviews and remediation projects to ensure Compliance with KYC standards
KYC and AML Associate
PayPal
12.2018 - 12.2023
Executed end-to-end KYC processes, ensuring the accuracy and completeness of customer information and Conducted periodic reviews of customer profiles to identify and address any potential risks or inconsistencies
Responsible for accurately researching, analyzing, evaluating and documenting AML, Know Your Customer information in accordance with Regulatory procedures and policies
Monitor transactions, analyze account history, trends to take appropriate actions on the account to protect the company against risk of money laundering activity and reputational risk
Screening US PayPal account for onboarding (Legal entities, Personal account) and updating KYC profiles, which includes completion of CDD (Customer Due Diligence), PEP and Sanctions screening and obtaining documents
Identifying red flag situations and escalating in line with policy and procedures
Also reviewing customer's latest information in KYC and updating the same with time
Utilize World Check and Lexis Nexis tools to perform in-depth background checks and identify high-risk individuals or entities
Investigate potential explosive growths, change in Merchandise, underpricing, pre-selling, exit activities, high refund rates, acceptable seller policy violations and take necessary actions to mitigate risk and prevent losses
Ensuring AML regulations and PayPal policies and procedures are fully implemented which are in lines with Global Standards
Vendor Contact Management
Amazon Development Center
08.2017 - 11.2018
Responsible for Purchase Order management and Shipping Maintenance
Freight Management and Catalog Update as per Vendor's request
Responsible for providing Assistance with Electronic Data Interchange issues
Extended support from pure contact management into further areas
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedback
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging
Selection expansion prior to seasons: VCM participates in several initiatives to increase Vendor listings and updates of catalogs in advance of peaks
Providing Assistance to Vendors to maintain their catalog through emails.
Sr.E Service Associate/Fraud investigation
Hi-Power Support Center
11.2015 - 02.2017
Observe users playing behavior and analyze patterns and trends/Fraud Attempts
Rapidly identify and mitigate suspected fraudulent activities and take appropriate action in line with the operating procedures
Investigating suspicious/fraudulent activity and take appropriate action in line with the operating procedures
Report any abnormal issues or situations to concern department
Handling all communication calls related to limit increase, counseling and collusion responsible play features
Follow established protocols to verify ownership of player accounts, help players regain access to their accounts, and make changes to player account information.
Sr. E. Service Associate/KYC Verifier
Hinduja Global Solutions
12.2014 - 09.2015
Answer emails professionally to provide information about products and services or obtain details of complaints
Review KYC documents according to the KYC Policy and Procedures
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Process orders, forms and applications
Keep up with the current guidelines and regulations around KYC
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to designated departments for further investigation
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.