Guruprasad Sanjeevi
Chennai
Summary
28 years’ experience in IT & ITES Industry
Experience in Infrastructure Management, Service Delivery,
Delivery leadership
Implementation and Maintenance of Networks for central and
Branch offices
People Management, Team Management, Vendor Management Evaluation and Recommendation of products, Setting up of PoC for project requirements
Hands on Experience on Firewalls ASA, PIX Firewalls, Cisco Routers and Switches
Handled Internal and External Security Audits, Preparing documentations for new setup
Ø Implementing Redundancies for business continuity using circuits from different service providers to ensure no service disruption to businesses.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Project Manager – Engineering Support for an Optical product company
Capgemini Engineering India Pvt Ltd
Chennai
04.2022 - Current
- Part of 3-member team and responsible to lead from the front
- Send management reports to company and customer management
- Attempt to keep all customer problems up to date
- Provide/Setup lab replications for team
- Ensure tickets are closed with correct root cause
- Assign and work on bugs as required
- Work on management tasks as and when assigned.
Program Manager – Tier3 level technical support lead for a Telecom Giant
India Comnet International – Subsidiary of Infinite Computer Solutions India Limited.
Chennai
01.2016 - 04.2022
- Providing Tier3/Engineering level support for Metro Core Connect switches
- Incident and Problem Management of Tier 3 level tickets
- Leading a team of 5 Engineers providing 24x7x365 support for critical/outage tickets
- Responsible for Escalations and playing role of an On-Call Manager being responsible to show progress during Outage for restoration and coordinating with relevant groups
- Coordinate with R&D for tickets escalated to them
- Preparation of Root Cause Analysis, MOP documents
- Ensure tickets meet mentioned resolve, restore dates
- Participate in status calls with TAC and Client managers to understand the problem and prioritize tickets to provide root cause, MOP or Plan of Action as required
- Create Weekly, Monthly Reports and provide %age closure against accepted tickets
- Team performance, Develop KRA’s for team
- Identify Improvement areas and ask team to provide sessions, cross-skilling.
Manager – Technical Services – TAC Manager – Multi Service Router
India Comnet International - Subsidiary of Infinite Computer Solutions India Ltd.
Chennai
01.2010 - 12.2015
- Ensure Technical Support for all Tier2 level Incidents within customer defined time
- Fixed response time in accordance with TL9000 Standards
- Responsible for managing a TIER2 level TAC providing Support for Multi Service Router
- Speak to various regional T1’s across globe and understand common issues, gaps and develop ideas to improve support
- Provide case status along with next action plan from T2 in status meetings
- Managing a 16-member team consisting of network engineers providing TIER2 support for 8800, 8600, 9100 products used by service providers
- Responsible for providing resources, case follow-ups, case closure within response time, prioritizing outage cases for RCA, coordinate with sustaining to ensure that fix is provided in the next patch as expected by tier1/customer
- Improving response time, process improvement & quality, metrics tracking, producing status reports & process documentation
- Responsible for TL 9000 metrics and ISO audits
- Allocation of Shift Resources for production
- Develop KRA/KPI Objectives for Team
- Provide Status on Outage Cases with Current status and next action plan in scheduled meetings
- Identifying improvement areas and provide training for Engineers
- Single Point of Contact for Quality Initiatives from Tier2 Team
- Duty Manager Schedule and available 24x7 to ensure progress on Outage calls on critical cases
- Ensure resource allocation for short- and long-term projects.
System and Network Administrator
DSQ Software Limited
04.1997 - 07.2002
- Provide Desktop Support for Chennai Site
- Installed and configured Cisco routers, switches, RAD Modems
- Administration of Windows NT, 2000, Linux Servers
- Setup a network for DSQ Tidel park office and established connectivity with US and UK Clients
- Maintenance of squid proxy servers
- Chosen for On Site projects in Japan for IBM, UAE for ADNOC after clearing client interviews.
Support Officer
Deltatec Solutions India Ltd
03.1997 - 04.1997
- Support of Test Tools SQA, Rational Rose
Customer Support Engineer
Dataline and Research Technologies India Ltd Chennai
06.1995 - 12.1996
- Installation of Modems for customers to access Dart network
- VSAT connectivity in banks for their forex divisions and trading activities
- Installation of software’s developed by company for financial companies.
Manager – IT-Networks
Zenta Knowledge Services Private Limited – F.K.A GRO N.K.A Accenture Credit Services
07.2002
- Managed In house Technical Support team to provide support network devices such as switches, routers, Firewalls, IDS, Packet Shaping tools
- Responsible for Data & Voice Networks for Zenta Chennai Sites which has Managed MPLS, Internet, Point to Point Circuits
- Designed and planned Internet Redundancy for Internet using ASA 5550 Firewall
- Implement HSRP, PBR, Cross Stack Ether Channel
- Managed a team of L1, L 2 & Network/Senior Network, and Service Delivery Engineers coordinate with them in providing solutions for system & network issues
- Installation of Catalyst 3750, 3750E series switches, ASA 5550/PIX 506E, 515E, 525E Firewalls, 2600,1760, 1800, 2800, 3800 Series routers
- Implement Policy Based Routing on Core Switches for load balancing Citrix traffic using Internet circuits
- Established Site to Site PIX- to - PIX, PIX-Router VPN’s with 3DES & DES encryption between GRO India and US Offices & Customer locations
- Coordination with customers for creation of redundant connectivity over Internet
- Develop and implement IT Strategy in line with ZENTA’s vision and business requirements of IT related infrastructure
- Single Point of Contact from IT and Planned for Simulation and testing of Disaster Recovery Site in Singapore
- Bandwidth Monitoring using PRTG, OPManage, WhatsUpGold
- Coordination/Enhancement of Windows 2000/2003 Servers, ADS, DNS, WINS, RRAS, User Management, Resource Allocation, Backup, Software Installations, End-User Support
- DR Site maintenance – Data replication, connectivity check to GRO Offices
- Working on New Site Expansion for Zenta – Brand name of GRO
- Understanding customer needs, design technical feasibility for new projects
- Designing and implementing Local Area Network with Static & Dynamic VLAN’s, Cross Stack EtherChannel using: LACP, HSRP, PBR using 4 Cisco 3750E as Core and 2960 Access Switches
- Migration of PIX 515E to ASA 5550 Firewalls and consolidating multiple firewalls to a single firewall
- Packet Shaping or Bandwidth Allocation using Packeteer 3500 for MPLS & Internet Circuits for allocation of bandwidth for Projects.
Education
Advanced Certificate Diploma In Information Security -
IGNOU
07.2018
M.Sc. Information Technology -
Alagappa University
06.2006
Diploma in Management -
IGNOU
01.2003
Bachelor of Science in Physics -
Madras University
06.1995
Skills
- Infrastructure Management
- Incident and Problem Management
- Project Planning and Management
- Service Delivery
- Delivery leadership
- People Management
- Team Management
- Implementation and Maintenance of Networks
- Troubleshoot and Problem Solving skills
- Routers, Firewalls (ASA, PIX Firewalls)
- Windows 2000, Windows 2003, NT
- Internal and External IT Security Audits
- Co-ordination with clients, ISP's
- LAN/WAN Management
- Hardware and Software testing
Certification
- MCSE –NT
- MCSA –W2k
- MCP – Windows Server 2003
- CCNA – 640-802 July 2008
- ITIL v3 - Foundation
- IELTS – General Academics - British Council Exam - 6.5/10
Personal Information
- Passport Expiry Date: 12/27/26
- Date of Birth: 05/13/75
- Marital Status: Married
Awards
- Excellence award –Best Performance from IBM for successful completion of testing IBM laptop computers 1998
- Best Performer – DSQ Software for outstanding performance in IBM project - 1998
- Best Performer – IBM Japan 1998 amongst contractors - 1999
- Hallmark Award from CEO of Zenta Knowledge Services. – 2007
- Managerial Excellence Award – India Comnet International – 2016
Projects
Hardware and Software testing on laptops, Japan, IBM, 05/1997 - 01/1999 Year 2000 Testing & Renovation, Abu Dhabi, Abu Dhabi National Oil Company, 05/1999 - 04/1999 Infrastructure Setup, New York, Capital Trust, 08/2004 - 09/2004 Windows Active Directory Interforest Domain Migration, India, GRO, 09/2005 - 10/2005 Infrastructure Setup, India, GRO, 07/15/2006 - 07/30/2006 Office Setup, London, Zenta/GRO, 01/15/2007 - 03/10/2007 Zenta Spencer Local Area Network Revamp Project, India, Zenta, 12/2008 - 02/2009 Network Setup- Project Management, Philippines-Manila, Zenta, 06/2009 - 07/2009 Support for SDH transmission products, Chennai, India Comnet International, 01/2016 - 04/2022
Accomplishments
Excellence award–Best Performance from IBM for successful completion of testing IBM laptop computers 1998
Best Performer –DSQ Software for outstanding performance in IBM project - 1998
Best Performer– IBM Japan 1998 amongst contractors - 1999
Hallmark Award from CEO of Zenta Knowledge Services. – 2007
Managerial Excellence Award – India Comnet International – 2016
Languages
English
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
References
References available upon request.
Timeline
Senior Project Manager – Engineering Support for an Optical product company
Capgemini Engineering India Pvt Ltd
04.2022 - Current
Program Manager – Tier3 level technical support lead for a Telecom Giant
India Comnet International – Subsidiary of Infinite Computer Solutions India Limited.
01.2016 - 04.2022
Manager – Technical Services – TAC Manager – Multi Service Router
India Comnet International - Subsidiary of Infinite Computer Solutions India Ltd.
01.2010 - 12.2015
Manager – IT-Networks
Zenta Knowledge Services Private Limited – F.K.A GRO N.K.A Accenture Credit Services
07.2002
System and Network Administrator
DSQ Software Limited
04.1997 - 07.2002
Support Officer
Deltatec Solutions India Ltd
03.1997 - 04.1997
Customer Support Engineer
Dataline and Research Technologies India Ltd Chennai
06.1995 - 12.1996
Advanced Certificate Diploma In Information Security -
IGNOU
M.Sc. Information Technology -
Alagappa University
Diploma in Management -
IGNOU
Bachelor of Science in Physics -
Madras University
- MCSE –NT
- MCSA –W2k
- MCP – Windows Server 2003
- CCNA – 640-802 July 2008
- ITIL v3 - Foundation
- IELTS – General Academics - British Council Exam - 6.5/10
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