Guruprasanth Manickam
Coimbatore
Summary
A good listener, quick learner, and a person who is ready to face and work on opportunities in a challenging environment. Providing complete dedication towards accountability and gaining knowledge with work experience, and willing to grow along with the organization. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills, combined with a superior knowledge of the customer service industry.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent
Alorica,Pvt,Ltd
Bengaluru
04.2024 - Current
- Assisting customer queries 24*7 on real-time chat, solving real-time problems using the tools and making sure that the customer never reports for the same problem
- Validations in customer fraud escalations and working on navigation tools
- Troubleshooting the errors of the customers experience on their personalized apps
Appraisal Analyst
Park Intelli Solution
Coimbatore
07.2021 - 11.2023
- Company Overview: The work is related to appraisal of US based public or corporate properties which comes under mortgage
- The work is related to appraisal of US based public or corporate properties which comes under mortgage
- This includes collection of governmental documents of the property data which needs to modified according to the client requirements and the documentation needs to be validated by the appraiser for further review of the collateral property
- The finalized document should be submitted for the appraisal
- This is absolutely a team oriented business which has multiple activity to be taken care
- The work is related to appraisal of US based public or corporate properties which comes under mortgage
- Conducted market research to identify trends and customer needs.
- Developed financial models to analyze data and identify potential risks.
Education
Bachelor of Science - Information Technology
Sri Krishna Arts & Science College
CoimbatoreSkills
- Communication Skills
- Critical Thinking & Problem Solving
- Time Management & Adaptability
- Microsoft Power Bi
- Collaboration Skills
- Product Knowledge
- Customer Relationship Management
Hobbies and Interests
- Playing Badminton
- Listening to music
Languages
- English
- Tamil
Personal Information
- Date of Birth: 05/04/00
- Nationality: Indian
Timeline
Customer Experience Agent
Alorica,Pvt,Ltd
04.2024 - Current
Appraisal Analyst
Park Intelli Solution
07.2021 - 11.2023
Bachelor of Science - Information Technology
Sri Krishna Arts & Science College
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