Guru Prasath CR
Chennai
Summary
Working as Technical Product manager and worked as Functional analyst and Manual QA with total of 8 years of work experience in IT industry and totally 18 years of work experience in vertical of airline, travel industry with knowledge of using different GDS. I've solid work experience in Reservation, Ticketing, Check-in and Boarding gate procedure.
Overview
21
21
years of professional experience
Work History
TPM Technical Product Manager
Infogain Ltd.
01.2022 - Current
- Offload from Legacy system to Open-source technology
- Take part in meetings with Stake holders and define project scope
- Split Project scope into small chunk and set define timeline to complete
- Create User stories and define acceptance criteria
- Alert & manage risks and issues
- Prepare use cases for writing test cases
- Compare and Mode activation of functions.
Associate Business Analyst
Mphasis Ltd.
11.2015 - 01.2022
- Flight connection builder using minimum connection time, geography data, Greater circle distance, Rules to Display order to give best feasible connections to passengers
- Prepare test cases from BRD
- Perform Smoke test after each deployment
- Perform Sanity/Regression on regular intervals to maintain quality
- Capture evidence and upload to respective test cases
- Perform test case execution, report bugs immediately and raise defect in HP ALM tool
- Defect testing and prepare regression test case for the defect and upload in tool with evidence
- Update status in daily scrum call.
Sr. Travel Executive
Kuoni Business Travels India Pvt Ltd.
04.2014 - 10.2015
- International and Domestic flight booking and ticketing issuance, re-booking, re-issuance
- Hotel and cab reservation
- Collecting visa documents
- Operating from implant, taking care of entire travel need
- Coordinating with travel consultant and end user.
Asst. Sales Manager
Extreme Asia Holidays
02.2012 - 05.2013
- Create new leads for group travels
- Regular visit to corporate office to introduce new travel packages and get feedbacks.
Guest Relation Executive
Kingfisher Airlines
04.2008 - 01.2012
- Ticket issuance and re-issuance
- Involuntary exchange
- Revalidation
- Counter controller
- Monitor overbooking and do alternative arrangement for overbooked passengers
- Update checked-in passenger and baggage count to ramp staff.
Customer Service Assistance
Globe Ground India
05.2007 - 04.2008
- Checking documents and updating APIS information in check-in system
- Tagging bags
- Lost & Found/Baggage tracing
- Mileage card enrollment
- Gate operation
- Pre & post flight jobs.
Customer Service Assistance
Le Royal Meridien
05.2003 - 05.2007
- Airport Lounge Operation support
- Assist passengers on boarding flights
- Co-ordinate with airline's staff.
Education
Master Of Business Administration -
Annamalai University
12.2015
Bachelor Of Business Administration -
Annamalai University
12.2009
Selenium With Java
At Green Technologies, ChennaiSkills
- Acceptance Criteria
- Application Programming Interface
- Black Box Testing
- Defect Reporting
- Departure Control System
- Payment Processing
- Scrum Methodology
- Smoke Testing
- SoapUI
- Staff Training
- Writing Test Cases
- Prepare Use Case
- User Story
- Sprint Planning
- Software Development Lifecycle
- Stakeholder Communication
- Product Lifecycle Management
- Work Planning and Prioritization
- Task Prioritization
- Quality Assurance
Timeline
TPM Technical Product Manager
Infogain Ltd.
01.2022 - Current
Associate Business Analyst
Mphasis Ltd.
11.2015 - 01.2022
Sr. Travel Executive
Kuoni Business Travels India Pvt Ltd.
04.2014 - 10.2015
Asst. Sales Manager
Extreme Asia Holidays
02.2012 - 05.2013
Guest Relation Executive
Kingfisher Airlines
04.2008 - 01.2012
Customer Service Assistance
Globe Ground India
05.2007 - 04.2008
Customer Service Assistance
Le Royal Meridien
05.2003 - 05.2007
Master Of Business Administration -
Annamalai University
Bachelor Of Business Administration -
Annamalai University
Selenium With Java
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