Gururagavarshini R
Global Support Engineer I
Chennai
Summary
A self-motivated NOC engineer with 2.2 years of experience in managing and monitoring global network infrastructure. Skilled in troubleshooting and resolving network/system issues while ensuring high service availability and customer satisfaction. Provided proactive/reactive support across regions with quick incident resolution. Managed incidents, network outages, and performance issues, ensuring timely resolution and regular updates. Maintained network documentation and optimized pipeline job execution for seamless builds, tests, and deployments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Global Product Support Engineer
Condé Nast
Chennai
08.2022 - 10.2024
- Responsible for monitoring server and network alerts in the SolarWinds monitoring tool, and having the ability to troubleshoot the alerts by verifying the logs in RDP and Putty tools.
- Responsible for troubleshooting connectivity issues in routers across all the markets globally, contacting the ISP in case of any network issues, and then following up with them until the RFO is received.
- Perform ServiceNow ticket queue monitoring and ticket handling for Global Markets.
- Responsible in troubleshooting user application access problems, including identifying the root cause, putting a fix in place, and ensuring that requests for access are legitimately granted, suitably recorded, and correctly fulfilled.
- Assigning application licenses and permissions to the users/ stakeholders in Okta as per the business needs.
- Responsible for password reset for the stakeholders in Active Directory, creating new group in AD and adding members in AD group.
- Responsible for maintenance of data pipelines that are in production.
- Validating the application job status in Astro cloud/Airflow tool.
- ITIL awareness with project management skills. Strong skills in enterprise monitoring technologies.
Education
MCA - Computer Applications Development
University of Madras
Chennai04-2025
B.S.C. - Computer Science
Anna Adarsh College for women
01.2022
HSC -
Jaigopal Garodia Vivekanandha Vidhyala Mat hr sec school
01.2019
SSLC -
Jaigopal Garodia Vivekanandha Vidhyala Mat hr sec school
01.2017
Skills
- Tools handled - SolarWinds ServiceNow Okta Airflow Informatica JIRA Confluence Slack AWS JAMF Putty ThousandEyes Struxureware Active Directory
- Languages known - C# C HTML Python Net Visual Basic SQL and MS Access Database
Certification
- Masters on Software Applications(MSA) Diploma Course, UdayareTech Institution, Annanagar
- Data Analysis Course, NIIT Institution, Annanagar
Accomplishments
- High-achieving & Excellent performance gratitude received from multiple users which has been successful driving market growth, saving down on time and increasing customer satisfaction.
- Managers expressed appreciation for my ability to succeed in dynamic environments and skillfully managed multiple tasks while remaining reliable and focused.
- Conceived and new services: Executed with Multiple Wiki Confluence documents pages for NOC perspective management that reduced the time spend on routine tasks.
Affiliations
• Carnatic Singer(finished grade exams with distinctions at Anna University)
• Classical Dancer(finished grade 2 exam with distinction at Annamalai University)
• Completed all the Hindi Course exams in First Class
Timeline
Global Product Support Engineer
Condé Nast
08.2022 - 10.2024
MCA - Computer Applications Development
University of Madras
B.S.C. - Computer Science
Anna Adarsh College for women
HSC -
Jaigopal Garodia Vivekanandha Vidhyala Mat hr sec school
SSLC -
Jaigopal Garodia Vivekanandha Vidhyala Mat hr sec school
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