Gururaj Gangadharaiah
Human Resources Business Partner
Coimbatore
Summary
In this fascinating journey of my professional career I have worked in different domain’s Sales, Technical Support, Customer service, Global Escalations, Business Analysis, Technical Recruiter, Human Resource Manager, Human Resource Director, Human Resources Business partner and Entrepreneur. I am looking forward to work with an organization which has the vision to empower people and make people life better, with my knowledge and 20 years’ of experience I would like to contribute to the vision of the organization. AS HR Business Partner I have been able to building and develop US IT(information Technology) Recruitment, US IT(Information Technology) Bench Sales , Indian IT(information Technology) Recruitment, Software Development & Internship Teams for organization’s on their business needs and according to their economy. As strategic leader I have been keen on Revenue generation philosophy with conversation made as “success” by driving the work force towards Data Driven mind set matching the P&L. Has generated overall revenue of approx. $ 50M USD in my tenure Strategic partner who lead functions and business unit, manage HR business partners that support the organization Been involved in significant change management initiatives Ability to think strategically and objectively and effectively translate data into actionable insights, developed solid and positive professional relationships with senior leadership, subordinates and peers. A collaborative and result-oriented individual with a detailed oriented, partner-oriented and solutions driven mindset Demonstrated initiative to proactively assess and resolve issues, flexible, and willing to take calculated risks and take accountability for the outcomes. Work closely with key leaders to develop and implement people strategies focused on business priorities. Counsel Managers and employees consistent with the organizations policies/practices, legal considerations, etc. and facilitate resolution of employee relations issues. As a Strategic partner have run the business operation in a cost effective manner according to the economic and geographics Risk Taking Abilities
Overview
20
20
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Director of Operations – US IT Recruitment, India IT Non IT Recruitment and Software Development Teams
Streams Software Solution Private Limited
11.2019 - Current
- Handling 50+ recruiters, 15 + Software Developers, Internship Teams
- As a leader, having an understanding of accounting principles, Work closely with key leaders to develop and implement people strategies focused on business priorities
- Directs Talent Acquisition team through thoughtful leadership, mentorship and direction setting realistic goals for team and individuals
- Business development & account management
- Build up client by connecting to new clients, establishing relationships to understand their business strategy and priorities
- In partnership with functional leaders and the HRBP leader to develop a strategic Diversity recruitment plan that establish collaborative and influential working relationships with the functional executive teams through consistent communication and accurate reporting
- Consult with leaders and provide guidance to management on successful recruiting strategies
- Provide regular management reports summarizing progress towards recruiting metrics and identifying trends that have an impact on the business
- In partnership with executives, develop strategies and action plans to address areas of concern
- Partner with Business, Finance and HR Functions to forecast, develop and drive achievement of the workforce plan.
Human Resource Business Partner
Streams Software Solution Private Limited
01.2014 - Current
- Leading and facilitating India Human Resources Teams in providing professional HR services and change management to the US and India based businesses and corporate functions to achieve their business objectives in a safe, compliant, and cost-effective manner
- Also ensuring that HR services are provided in a manner consistent with the global and regional HR strategies
- Researching and recommending progressive human resource programs that will enhance overall organizational effectiveness and enhance the ability of the company and function to meet its strategic business goals
- Responsible for Facility Management
- Responsible for building team for different vertical of the business
- Responsible for maintaining attrition below 20% for the overall organization
- Responsibility for HR Strategy
- Responsible for Business development
- Liaison with Investors and bring in investment into the business
- Investor’s contribution was up by 40% towards the business
- Liaison with Auditors to understand the Labour Laws
- Responsible for books of accounts, financial statements and balance sheet
- Maintain Healthy capital for the business to run operation
- Maintain Healthy Relationship with Clients and Customers
- Worked closely with HR head and Operations head to build people strategy
- Experience of working with key business leaders and stakeholders
- Managing relationships effectively and ensuring stakeholder buy in for initiatives and interventions
- Have played an active role in building Learning and Development Culture across functions in the business unit
- Identify and upscale the performance of employees through required learning interventions
- Responsible for on-boarding & induction of new hires to acclimatize them to the organization and ensure they have right tools and logistics to perform their job well
- Responsible to build policies and guidelines as per business requirements
- Build Job descriptions and career paths as part of Competency Framework
- Involved in planning and ensuring hiring of right talents for various business specific requirements
- Have sound understanding of Succession Planning and help business in identifying of high potential
- Employee Surveys – Creating predictive Attrition Modelling as a proactive step to stem attrition
- To drive HR programs & initiatives that engage in accelerated onboarding experience and Engagement Initiatives to all other employees in the business unit by various forms of infusing energy and resilience into our people and ways of working
- Procurement of Electronics, Furniture and other office requirements
- Incentive Plans
- Handling Layoffs Process.
Director of Operations – US IT Recruitment Bench Sales
Streams Software Solution Private Limited
08.2016 - 10.2019
- Responsible for generating new business with networking, business development, previous relationships and marketing plans for new accounts, RFI/RFP, Bench Sales and maintaining existing clients to enhance business
- Managing the end-to-end recruitment, Volume hiring, Vendor Management, Sub-contracting hiring, Employee Referral Programs, Cost Saving Initiatives and delivery process
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Follow up with Internal and external clients to close the business
- Negotiating Rates/ Contracts and Revenue generation
- Handling a team of 20 + recruiters and ensure hiring requirements are met for the client’s needs
- Involved in recruiting for Permanent, Contract to Hire and Contract Positions
- Worked on portals like Dice, Monster to source resumes and also used LinkedIn to source passive candidates
- Has working experience in ATS like Jobdiva, iCIMS
- Recruited various types of Tax Terms such as W2, 1099 and Corp-to-Corp
- Experience in mentoring and assisting recruiters and helped/trained them to understand the process/technologies etc
- Co-ordinate with manager to scheduling interviews, getting feedback and submits resumes
- Schedule daily morning and evening call with recruiters to understand the challenges
- Maintaining Daily /weekly/monthly reports of the requirements, submissions and profile status, Interviews, placements.
Recruitment Manager / Lead Recruiter
Streams Software Solutions Private Limited
01.2014 - 08.2016
- As an Associate Manager/Lead Recruiter, led the team of four members and handling end to end recruitment cycle of IT professionals
- Allocating requirements in accordingly, review and make sure each recruiter has enough requirements to work on daily basis and submit quality profiles
- Responsible for contract, contract-hire & fulltime placements of IT professionals for clients in USA
- Source and identify candidates through various job boards like – Dice, CareerBuilder, TechFetch, LinkedIn, Indeed, Google search, Google groups and Internal Database
- Sourced and placed H1b's, US Citizens, GC holders, EADs and TN holder for various open positions
- Responsible for all hiring of technical Consultants as well as coordinating interviews, pre-screening; conducting telephonic interviews; negotiating compensation packages, finalizing the candidates tracking resumes and Job postings on Internet
- Getting relevant documents, references from candidate for Background check process and made sure the details provided by the consultant are genuine
- The Background check process involved employment verification, criminal and education background
- Facilitated the applicant on boarding process including reference/background checks
- Involved in negotiating the Rate/Salary and the clauses of the company MSA requested by vendor to some extent
- Also, responsible to check if they placed consultants are uploading timesheets on time
- Responsible for recruitment and placement of consultants, and their report maintenance and maintaining vendor client relationship
- Sending daily report & weekly report to the management.
Customer Success Manager
First Advantage
06.2013 - 01.2014
- Assist clients to place orders for background checks
- Identifying issues while client is placing the order and helping them to complete the order
- Providing status of the background checks to the clients and candidates
- Assist candidates to complete their background verification application
- Organizing training programs for the teams
- Prepare training materials for the team according to the needs of the business
- Explaining the business heads, the effectiveness of the training and improvement of business and seeking authorization
- Organizing the venue for the training
- Tracking the improvement of the training and submitting reports to the top management
- Talking to business heads around the global and explaining the issues and solution for the process
- Identifying the white board issues in the process and bring those issues to the management
- Coordinate with team members and managers and collect input for process improvement and submit to the top management
- After submitting the process improvement ideas follow-up with the management on the status and communicate the solution with the consultants.
SR Advisor, Customer Service-Escalation Management
Dell International Services India Private Limited
08.2004 - 09.2012
- Analyse the root causes of the customer and process issues reported in the support functions and submit reports after identifying the root causes of those issues and propose solutions to remediate the issues identified
- Analysis of the customer satisfaction trends reported from the customer support and other customer interface departments
- Slicing and dicing of the data to generate various reports to provide a dashboard of the business issues to the management
- Root cause analysis from the data provided using excel tool and conduct interviews with the process experts to gather the perspectives of the reported issues from the business
- Had undertaken a few process optimization projects as a part of the initiatives from the senior management
- Coordinate with the various teams
- Analyze and understand the process flaws in the existing dispatch process and submit a report to the senior management to suggest the corrective actions
- Generate weekly reports to the senior management to provide an overview of the sites performance on the reduction of the reported process issues
- Worked on the maintenance of the process optimization issues to sustain the controls implemented to reduce the process flaws
- Analyze and reduce the no contact rate and the no resolution rate for the escalation process department
- Identify and intimate various drivers of high no resolution rate for the escalation team and train the respective teams to address the issue and reduce the no resolution rate
- Monitor and assess the improvement rate and assist the teams to ensure the reduction of the no resolution rate to acceptable levels
- Assess the integration tool for its efficiency from the process perspective and help in the implementation of the tool in whole department
- Conduct and analysis on the efficiency of the tool from the process standpoint to ensure that the tool is able to effectively meet the objectives of an integration tool
- Coordinate with the various teams in the floor and collect inputs for the improvement of the tool and provide the feedback to the developers
- Assist the senior project manager to coordinate with various subject matter experts, agents and the team managers to ensure the timely completion of the implementation project
- This role involved the quality management in the Customer care process to improve the customer satisfaction levels
- Monitor the client interaction and provide feedback to the agents
- Conduct trainings to provide updates on Customer care process
- Started in dell as a contact centre executive to provide excellent customer service to the customers in US Home sales department
- Handle incoming calls and provide resolution to the customer issues
- Make outbound calls to ensure satisfaction of the customers and close the issue.
Sales Representative
KGISL
04.2004 - 08.2004
- Generate revenue for the business
- Direct TV cable connection sales for US based customers
- Negotiate with US customer on rates
- Data capture of confidential information(SSN, Credit card information).
Customer Service Representative
Spanco Tele System and Solutions
08.2003 - 03.2004
- Assist BSNL customers with customer care related issues
- Assist World Space Radio customers with customer care related issues.
Education
M.SC - Information Technology -
University of Madras
Chennai,India 01.2022 - Current
Bachelor of Business Administration -
University of Madras
Chennai,India 01.2008 - 06.2012
Diploma in Computer Technology -
Arulmigu Chandigeswarar Polytechnic College
Coimbatore,India 06.1999 - 06.2003
Breeks Memorial Anglo Indian Higher Secondary School -
Breeks Memorial School
06.1995 - 05.1999
Skills
HR Policiesundefined
Certification
Hardware and Networking - Coimbatore
Timeline
M.SC - Information Technology -
University of Madras
01.2022 - Current
Director of Operations – US IT Recruitment, India IT Non IT Recruitment and Software Development Teams
Streams Software Solution Private Limited
11.2019 - Current
Director of Operations – US IT Recruitment Bench Sales
Streams Software Solution Private Limited
08.2016 - 10.2019
Human Resource Business Partner
Streams Software Solution Private Limited
01.2014 - Current
Recruitment Manager / Lead Recruiter
Streams Software Solutions Private Limited
01.2014 - 08.2016
Customer Success Manager
First Advantage
06.2013 - 01.2014
Bachelor of Business Administration -
University of Madras
01.2008 - 06.2012
SR Advisor, Customer Service-Escalation Management
Dell International Services India Private Limited
08.2004 - 09.2012
Sales Representative
KGISL
04.2004 - 08.2004
Customer Service Representative
Spanco Tele System and Solutions
08.2003 - 03.2004
Diploma in Computer Technology -
Arulmigu Chandigeswarar Polytechnic College
06.1999 - 06.2003
Breeks Memorial Anglo Indian Higher Secondary School -
Breeks Memorial School
06.1995 - 05.1999
Hardware and Networking - Coimbatore
Java Programming - Bangalore
Advanced leadership Training - Bangalore
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