Gururaj Kini
Mumbai
Summary
Dynamic professional with extensive experience at Convergys India Service Pvt Ltd, excelling in customer care leadership and problem-solving. Proven track record in optimizing service delivery and enhancing team performance. Skilled in SharePoint and effective communication, consistently achieving high customer satisfaction and fostering positive relationships in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Executive Officer (Consultant-Admin)
Gigplus (Microsoft)
Virtual
05.2024 - Current
- Coordinated with other departments such as finance, legal, and IT in order to provide comprehensive solutions.
- Collaborated with team members in developing strategies for addressing common customer issues.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Developed and maintained relationships with customers through regular communication and follow-up.
- Upselling CO-PILOT to optimize Sales Volume
Able Bodied Seafarer
Shipping Corporation of India
Europe, US And Asia
01.2009 - 01.2023
- Maintained ship operations and ensured 100% safety
- Collaborated with crew members to achieve vessel goals
- Participated in emergency response and crisis management
- Assisted in Navigation Duties following IMO principles
- Successfully completed multiple voyages with zero incidents
- Developed expertise in ship operations and maintenance
- Demonstrated readiness in emergency responses, contributing significantly to the maritime industry
Senior Customer Care Officer
Convergys India Service Pvt Ltd
Mumbai
11.2006 - 01.2009
- Worked with Optus Prepaid customer care
- Led a team of customer care representatives, providing guidance and support to ensure high-quality service delivery and customer satisfaction
- Handled escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain positive customer relationships
- Developed and implemented customer service strategies and procedures to optimize work flow and enhance team performance
- Conducted training sessions for new hires and ongoing coaching for existing team members to improve service delivery and customer interactions
Associate Customer Contact Executive
Godrej Upstream Limited
Mumbai
06.2005 - 09.2006
- Managed customer interactions via phone calls, emails, and live chat, ensuring prompt and courteous responses
- Resolved customer inquiries and issues efficiently, aiming for satisfactory resolutions and a positive customer experience
- Processed orders accurately, maintained detailed transaction records, and collaborated with other departments for seamless order fulfillment
Education
Master of Business Administration (MBA) - Logistics and Supply Chain Management
D. Y. Patil College of Management Studies
Pune 09.2024
Bachelors of Commerce (B.com) -
Mumbai university
Mumbai, Maharashtra06.2004
Skills
- Teams
- SharePoint
- OneDrive
- Exchange online
- Excellent Communication
- Interpersonal Skills
- Problem solving
- Decision-Making Skills
- Ability to work effectively in Fast Paced environments
Certification
- Networking Fundamentals Certification, 2014
- Windows 7 Fundamentals Certification, 2014
- Diploma in Office Automation & Graphics with specialization in MS Office, RDMS, Tally, WebPage Editor
Awards
Specialization in DOS win-98, MS-Office, RDBMS, Web.
Languages
- English
- Hindi
- Marathi
- Kannada
- Konkani
Timeline
Customer Executive Officer (Consultant-Admin)
Gigplus (Microsoft)
05.2024 - Current
Able Bodied Seafarer
Shipping Corporation of India
01.2009 - 01.2023
Senior Customer Care Officer
Convergys India Service Pvt Ltd
11.2006 - 01.2009
Associate Customer Contact Executive
Godrej Upstream Limited
06.2005 - 09.2006
Master of Business Administration (MBA) - Logistics and Supply Chain Management
D. Y. Patil College of Management Studies
Bachelors of Commerce (B.com) -
Mumbai university
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